Harvey
GTM Lead System Administrator
New York · Senior
Stay score
odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
This range already reaches Level IV — the maximum four lottery entries.
DOL prevailing wage, 2026-27 wage year · Network and Computer Systems Administrators (15-1244) · New York-Newark-Jersey City, NY-NJ. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
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About the role
- Zendesk is the primary system of ownership
- the stack around it is growing, and this role grows with it.
- Zendesk is the primary system of ownership; the stack around it is growing, and this role grows with it.
Responsibilities
- Administer Support, Guide, Explore, and AI features, and act as the internal Zendesk subject matter expert.
- Design and maintain scalable workflows: routing, triggers, automations, forms and fields, taxonomy, SLAs, views, macros, and queues.
- Manage the configuration lifecycle (planning, sandbox testing, deployment, documentation) with strong governance and traceability.
- Manage vendor releases and platform changes, including the upcoming OAuth migration.
- Troubleshoot complex issues across workflows and integrations, and drive root-cause resolution.
- Evaluate, implement, and administer new CX platforms as the stack expands, applying the same configuration lifecycle, governance, and documentation standards used for Zendesk.
- Manage intake and prioritization of enhancement requests and maintain a clear backlog.
- Lead enhancement projects: define requirements and acceptance criteria, coordinate stakeholders, and communicate scope, risks, and schedule changes proactively.
Requirements
- Experience with sandbox testing, controlled deployment, and change documentation
- Experience with Planhat, Gainsight, Catalyst, or similar, or a demonstrated ability to ramp quickly on new CX tools
- Success requires strong technical judgment, operational ownership, and the ability to independently translate operational requirements into scalable, reliable system configurations.
Compensation
- $171,000 - $235,200 USD
Benefits
- Build Explore dashboards and support the data pipeline behind executive reporting on support performance and customer health.
- Support and optimize adjacent CX and CS platforms, including Planhat for customer health, lifecycle, and renewal workflows and Sierra for AI-assisted support, as CX priorities require.
Company info
- WHY HARVEY At Harvey, we're transforming how legal and professional services operate.
- Our team moves fast, takes ownership, and is deeply committed to the mission - operating with intensity, staying close to our customers, and pushing each other for excellence.
- We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are.
This listing is sourced directly from Harvey's careers page and normalized into a canonical job model.