Holly

Deployment Analyst

New York, NY, West Coast USA

No sponsorship$80k-$100kDetected 7 days ago

Customer Support

About the role

Holly is a seed-stage team of 20+ operators with deep roots in public service, civic tech, and AI.
We've raised $10M from leading investors in government technology and the future of work and have grown over 100X in the last year.
We center public servants and impact in every decision and we bring that same care to how we work here at Holly.

Client support (~35% of time) Own Holly's help center to keep it current, accurate, and easy to navigate.
Field and resolve customer support inquiries related to onboarding, from "how do I use this feature" to "can I add more data into the platform." Spot patterns throughout client interactions that signal product or training gaps, and surface those internally to remediate.
Client consulting & analysis projects (~35% of time) Deliver hands-on consulting & analytics projects for clients, working directly with their workforce data in Holly.
Scope each project with the deployment team, validate the underlying data, and present findings clients can act on.
Partner with the product team to turn recurring project work into product capabilities - what you deliver manually today shapes what Holly ships next.
You will work in close coordination with our product and deployment teams, contributing to and getting support from both.
Build with AI from day one.
We help local governments modernize how they hire, classify, and manage their workforce - work that directly shapes public services for millions of people.
Demand is outpacing our team, and we're building to meet it.

You can explain something complicated in a way a non-technical person understands.
Applicants must be authorized to work in the U.S. without requiring sponsorship.

Interest in the public sector, civic tech, or government work is a plus, even without direct experience.

Competitive package. $80,000-$100,000 USD base with equity, comprehensive health benefits (platinum plan with vision and dental), 401(k), and a professional development stipend.
This is a hands-on, builder's role at the intersection of client education, client support, and hands-on analysis.

You have room to use and shape AI tools as a core part of how the role works, not an afterthought.

This listing is sourced directly from Holly's careers page and normalized into a canonical job model.