Sentral

Yardi Support Specialist

United States

Sponsorship not specifiedDetected 13 days ago

AccountingCAMAR/VRLeadershipCommunicationMentoring

About the role

About Sentral Sentral is a network of communities redefining the way people live.
We take the convenience, connection, and comfort of home to new heights-we call it Home+.
Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life.

Monitor, triage, and respond to incoming Yardi support requests during normal business hours in accordance with established service-level expectations.
Provide timely communication and status updates to requestors, prioritize issues based on business impact, and coordinate resolution through internal teams and Yardi support when necessary.
Escalate unresolvable issues to Yardi vendor support with detailed, well-documented cases and manage them through to resolution, acting as the primary liaison between Sentral and Yardi's support and technical teams.
Audit and maintain user access on an ongoing basis, deactivating accounts for departing employees in a timely manner and ensuring access levels comply with company security standards at all times.
Manage department-level changes as the organization evolves, including activating and inactivating departments as needed.
Ensure all and entities are correctly enrolled in the correct reporting groups, partnering with finance and operations to validate that entity configurations reflect the current business structure.
Build out the full marketing infrastructure for new assets, including ILS feeds, listing setup, prospect tracking, and digital marketing integrations, so are ready to lease from day one.
Collaborate with finance, operations, and leadership to build and maintain custom reports tailored to Sentral's needs.

The ideal candidate works cross-functionally with transitions, operations, and finance teams to keep Sentral's Yardi environment running accurately and efficiently.

Execute the full Yardi shutdown process for being dispositioned, including deactivating units, closing marketing, and archiving data.
Coordinate with finance and operations to ensure a clean system handoff with no residual data issues upon disposition.
marketing (ILS feeds, listings, pricing, availability syncs)
accounting & finance (GL, AR/AP, CAM reconciliations, bank syncs)
maintenance (work orders, vendor setup, inspections)
reporting (custom reports including AR aging)

We offer multiple medical, dental, and vision health plan options that begin the first month after your start date!
There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars. *Premiums apply for spouse, dependent, or family coverage plans
Sentral fosters a balanced work lifestyle by offering flexible paid time off, 11 paid holidays, and Enrichment Hours for volunteering or career development!

Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals.

All team members at Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more!
If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section.
Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices.
We strive to cultivate a space where our team members feel valued, and our residents feel loved.

This listing is sourced directly from Sentral's careers page and normalized into a canonical job model.