Signode

Service Operations Supervisor

Roselle, IL, United States · Full-time

No sponsorship$58k-$72kDetected 33 days ago

ExcelSupply ChainProcess ImprovementERPPerformance ManagementCustomer SupportLeadershipCommunicationProblem Solving

About the role

We produce strap, stretch and protective packaging.
We also manufacture packaging tools and equipment used to apply the bulk packaging materials.

This includes ownership of service request processing, scheduling coordination, administrative workflows, and billing support across the Service organization.
This role provides direct leadership across Service Account Coordinators and Field Service Administrative Support roles, ensuring consistent execution, workload balance, and accountability for operational performance.
The Supervisor evaluates team structure, processes, and system utilization to drive standardization, efficiency, and improved service delivery.
Provide day-to-day leadership and direct management of Service Account Coordinators and Field Service Administrative Support staff
Lead, coach, and develop team members, driving accountability for performance, workload balance, and service execution quality
Own and oversee end-to-end service administration workflows, including service request lifecycle, scheduling coordination, billing support, and administrative execution
Balance workload across team members to support efficient service delivery and operational responsiveness
Own and manage key operational performance metrics (e.g., service request cycle time, scheduling efficiency, billing accuracy, backlog resolution)
Drive accountability for performance outcomes and continuous improvement across service administration functions
Monitor performance trends and implement corrective actions to improve service levels and operational efficiency

High School Diploma or GED required.
Bachelor's degree preferred (Business, Operations, or related field)
5+ years of experience in service operations, customer service, or field service support
ERP and service management system experience required (e.g., Microsoft Dynamics 365 Field Service)
Ability to interpret data in Excel
Previous leadership or supervisory experience preferred
Experience improving processes and driving operational efficiency

These commercial packaging products are used to pack, bundle, unitize, protect, and secure goods during warehousing and transit.
Organizational & Coordination Skills

The annual salary for this position ranges from $57,500 - $72,000 and varies based on specific responsibilities and geographic location.
Starting annual salary within this range will be determined based on the candidate's experience, qualifications, and/or skillset.
The Service Operations Supervisor is responsible for leading and overseeing service administration and coordination functions to ensure efficient, accurate, and scalable execution of service operations.
This includes ownership of service request processing, scheduling coordination, administrative workflows, and billing support across the Service organization.
This role provides direct leadership across Service Account Coordinators and Field Service Administrative Support roles, ensuring consistent execution, workload balance, and accountability for operational performance.
The Supervisor evaluates team structure, processes, and system utilization to drive standardization, efficiency, and improved service delivery.

Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more.
Benefits begin the month following the hire date.

The Company does not sponsor for employment-based visas for this position now or in the future.

This listing is sourced directly from Signode's careers page and normalized into a canonical job model.