Baselayer

Account Manager

New York City · Full-time

Sponsorship not specified$120k-$170kDetected 4 days ago

Agentic AIBusiness DevelopmentCustomer SuccessCommunicationUnderwriting

About the role

You want to learn from the best of the best, get your hands dirty, and put in the work to hit your financial goals and full potential.
As we scale quickly, we need individuals who are eager to learn, embrace challenges, and are passionate about driving success.

Build and maintain strong relationships with C-suite executives and client teams, gaining deeper insights into their pain points and feedback.
Develop playbooks, feedback loops, and operational processes that help scale the AM/CS function.
Work directly to the CEO and collaborate with product and engineering on scaling customer operations 🤝
You'll help build the foundation of a high-growth startup, working side by side with experienced founders and team members who've done it before
Career rocket fuel: You'll help build the foundation of a high-growth startup, working side by side with experienced founders and team members who've done it before

You have 3+ years of experience in business development, customer success or implementation roles at a fast-growing startup or a highly-competitive environment (management consulting, banking, or venture capital).
You're not just doing it for the win - you're doing it because you have something to prove and want to be great.

Excellent communication skills and an energetic, professional presence driving a room, a Zoom or a QBR.
Confidence working with C-level stakeholders and navigating ambiguity.
Resilience and grit - you get things done.
Proactive and curious self-starter who thrives in dynamic settings.
Highly feedback-oriented.
We believe in radical candor and using feedback to get to the next level.
Based in New York City
Full-time in office

Business fraud costs the financial system billions every year, and the tools built to fight it are slow, expensive, and outdated.

401(k) with company match: We match your contributions so your future self benefits too
Time off when you need it: Flexible PTO so you can recharge without red tape
Competitive compensation: We pay well and back it with equity.
Benefits on us: We cover 100% of your health, dental, and vision premiums.
HSA contributions included: We contribute to your HSA on applicable plans, so your coverage works as hard as you do
Stay healthy, stay sharp: A $250 monthly gym stipend to help you bring your best self to work, and everywhere else

We're a small team solving a big problem.
We're changing that.
You'd be joining a small, close-knit team where ownership is real, customer impact is immediate, and the work you ship matters from day one.
We move deliberately, communicate directly, and care deeply about quality.
If you want to look back in five years and know you worked on something that changed how trust works across major financial institutions, let's chat!
Drive account growth through upsells, renewals, and referrals by ensuring customers succeed with Baselayer.
Become an expert in customers' workflows and pain points - then work with internal teams to address them.

This listing is sourced directly from Baselayer's careers page and normalized into a canonical job model.