Whatnot

Customer Success Manager

Los Angeles, CA

Sponsorship not specifiedDetected 48 days ago

Customer SuccessProblem SolvingMentoring

About the role

🚀 Join the Future of Commerce with Whatnot!
We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes.
As an early member of our Customer Success team, you will be instrumental in helping shape our motion at Whatnot, bridging the gap between sales and post-sales.

Develop and nurture early seller relationships and serve as their trusted advisor and business consultant.
Deeply understand sellers' business and goals, navigate objections, build trust quickly, and provide personalized coaching to help Whatnot sellers achieve high growth goals and find long-term success on Whatnot.
Manage a pipeline of high growth sellers and develop a strategy for sustainable adoption, growth and retention. Grow seller business through clear, data-driven POVs, and recommendations that align with overall business and company goals.
Partner with cross-functional teams across the organization to share insights and learnings from our sellers. Advocate for our sellers and their needs, clearly articulating business and revenue impact and needs to unlock growth.
You've helped customers or partners grow revenue, retention, engagement, or adoption.
You've owned a book of business, seller cohort, or partner portfolio with measurable growth goals.
Work From Home Support
All Whatnauts are expected to develop a deep understanding of our product.
We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).

You've worked with creators, sellers, merchants, brands, or small businesses.
You've built or improved customer success, onboarding, sales, or partnerships playbooks in a startup environment.
You've worked closely with category, sales, or operations teams to improve the customer experience.
Monthly allowance for cell phone and internet

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Home office setup allowance
Monthly allowance for wellness
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Parental Leave
Company leave allowances run concurrently with country leave requirements which take precedence.

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love.
Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories.
We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy.
The people here are shaping how an entirely new industry develops.
As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia.
We move fast, stay close to our users, and focus on the work that drives the most impact.
Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.
Our Customer Success team is responsible for driving sustainable business growth and fostering deep relationships with our sellers on Whatnot.
This role will involve collaborating with some of the most strategic and fastest growing partners in our ecosystem, where you'll be building the foundation for helping early sellers achieve near and long term business success.
We are seeking a scrappy customer success manager who is a self-starter, thrives in ambiguity, and is passionate about sellers, people, and shaping the future of e-commerce.

This listing is sourced directly from Whatnot's careers page and normalized into a canonical job model.