Whatnot

Whatnot

Customer Success Manager

Los Angeles, CA

Sponsorship not specifiedDetected 93 days ago
Customer SuccessProblem SolvingMentoring

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odds of building a lasting career here

40Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 8 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card intent detected

Whatnot Inc. obtained a prevailing wage determination for Data Scientists in Culver City, CALIFORNIA on 2026-06-08. No matching green-card filing appears in our data yet. The determination expires in 0 days (2026-09-05), and a green-card filing must follow before then or the employer starts over.

Green-card follow-through: 80%

Of 5 labor certifications old enough to have been used, 1 expired without the employer filing the next step. Median time from filing to decision: 508 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

25 transfer filings in the last year, covering 25 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • 🚀 Join the Future of Commerce with Whatnot!
  • We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes.
  • As an early member of our Customer Success team, you will be instrumental in helping shape our motion at Whatnot, bridging the gap between sales and post-sales.

Responsibilities

  • Develop and nurture early seller relationships and serve as their trusted advisor and business consultant.
  • Deeply understand sellers' business and goals, navigate objections, build trust quickly, and provide personalized coaching to help Whatnot sellers achieve high growth goals and find long-term success on Whatnot.
  • Manage a pipeline of high growth sellers and develop a strategy for sustainable adoption, growth and retention. Grow seller business through clear, data-driven POVs, and recommendations that align with overall business and company goals.
  • Partner with cross-functional teams across the organization to share insights and learnings from our sellers. Advocate for our sellers and their needs, clearly articulating business and revenue impact and needs to unlock growth.
  • You've owned a book of business, seller cohort, or partner portfolio with measurable growth goals.
  • Work From Home Support

Requirements

  • You can use data to spot patterns, prioritize sellers, measure progress, and turn insights into clear next steps.
  • Comfort holding sellers accountable.
  • You can be direct, helpful, and clear when a seller needs to change behavior, follow through on commitments, or focus on higher-impact actions.

Compensation

  • Annual allowance towards Childcare
  • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally

Benefits

  • Generous Holiday and Time off Policy
  • Health Insurance options including Medical, Dental, Vision
  • Home office setup allowance
  • Monthly allowance for wellness
  • Lifetime benefit for family planning, such as adoption or fertility expenses

Company info

  • Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love.
  • Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories.
  • We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy.
  • The people here are shaping how an entirely new industry develops.
  • As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia.
  • We move fast, stay close to our users, and focus on the work that drives the most impact.
  • Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.
  • Our Customer Success team is responsible for driving sustainable business growth and fostering deep relationships with our sellers on Whatnot.
  • This role will involve collaborating with some of the most strategic and fastest growing partners in our ecosystem, where you'll be building the foundation for helping early sellers achieve near and long term business success.
  • We are seeking a scrappy customer success manager who is a self-starter, thrives in ambiguity, and is passionate about sellers, people, and shaping the future of e-commerce.
  • You've helped customers or partners grow revenue, retention, engagement, or adoption.
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This listing is sourced directly from Whatnot's careers page and normalized into a canonical job model.