Clio
Customer Support Specialist
Vancouver · Full-time
Sponsorship not specifiedDetected 5 days ago
PythonRubyHTMLSQLAccessibilityAccountingRecruitingCustomer SupportPostmanResearchLeadershipCommunicationProblem SolvingMentoring
About the role
- Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
- Our team members are smart, technically proficient, and driven.
- The start time may change day to day within that window however you will always know your shifts two weeks in advance.
Responsibilities
- Handling inbound support requests by phone (majority of our interactions), AI-enabled chat, and email with a focus on delivering exceptional customer experiences to legal professionals and their clients
- Experience using APIs, building integrations, and knowledge of Postman
- Our Customer Support Specialists work with a flex shift model; this means you will be given a 90 minute window in which your shifts will start and end.
Requirements
- Bachelor's degree or diploma (or currently in your final semester with an expected graduation by May 2026, or recent graduate within the past 2 years)
- Excellent analytical skills and impeccable verbal and written communication skills, with the ability to convey complicated technical concepts to non-technical audiences
Nice to have
- Technical, hard science, or accounting major/minor
- Experience in the legal industry and/or knowledge of the justice system
- Skills in R, Python, HTML, Ruby, SQL, etc.
- Prior research, tutoring, and leadership experience
- Experience providing exceptional customer service, including the ability to problem solve, multi-task, and provide summaries of issue resolution
Compensation
- Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
- Flexible time off policy, with an encouraged 20 days off per year.
- $2000 annual counseling benefit
Benefits
- Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
- Flexible time off policy, with an encouraged 20 days off per year.
- $2000 annual counseling benefit
- Educational background in Computer Science, Business, Communications, or other related fields with transferable skills relevant to customer support (e.g., problem-solving, communication, or technical aptitude)
- Bonus points if you have:
- Compensation is one of the main components of Clio's Total Rewards Program.
Company info
- We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
- Serving as a trusted advisor; providing solutions and coaching that enables our customers to leverage Clio to do their work more efficiently
This listing is sourced directly from Clio's careers page and normalized into a canonical job model.