Inteldot

Inteldot

Customer Service Technology Lead

Jacksonville, FL · Full-time

Sponsorship not specifiedDetected 7 days ago
ComplianceProject ManagementStakeholder ManagementCRMSAPAuditingSupply ChainProcess ImprovementPerformance ManagementOnboardingCustomer SupportLeadershipCommunicationCollaborationProblem SolvingMentoringInternal Audit

About the role

  • This is a great opportunity for one of our leading clients in USA.
  • Technology & Business Partnership Serve as the primary technology liaison between Customer Service, Supply Chain, and IT for Order-to-Cash processes.
  • Ensure data accuracy, integrity, security, and compliance with established standards.

Responsibilities

  • Act as the primary point of contact for Customer Service-related systems, enhancements, and production support issues.
  • Partner with business stakeholders to gather, analyze, and document functional requirements.
  • Support Customer Service technology initiatives, system enhancements, and break-fix activities.
  • Order-to-Cash (OTC) Systems Support SAP Order-to-Cash processes, including: Sales Order Processing Pricing Available-to-Promise (ATP) Delivery Processing Billing Returns Intercompany Transactions Coordinate user acceptance testing (UAT), implementation activities, and production support.
  • Collaborate with IT and business teams to resolve system issues and optimize Order-to-Cash processes.
  • Customer Master Data Management Lead Customer Master Data governance and maintenance activities.
  • Develop and maintain customer data governance procedures.
  • Support global customer master setup, maintenance, and audit readiness.
  • Leadership & Team Development Lead, coach, and develop Business Process Experts (BPX) and Customer Master teams.
  • Lead continuous improvement initiatives focused on operational efficiency, customer experience, and productivity.

Requirements

  • Bachelor's degree in business, Information Systems, Supply Chain, Engineering, Computer Science, or a related field.
  • Minimum of five (5) years of experience supporting SAP Order-to-Cash processes.
  • Experience supporting Customer Service operations in a manufacturing or supply chain environment.
  • Strong knowledge of SAP Sales & Distribution (SD) functionality.
  • Experience gathering business requirements and implementing technology solutions.
  • Customer Master Data Governance, Enterprise Data Management, EDI, CRM platforms, Contact Center technologies Experience supporting enterprise system implementations.
  • Required Qualifications Bachelor's degree in business, Information Systems, Supply Chain, Engineering, Computer Science, or a related field.
  • Preferred Qualifications Experience with SAP ECC and/or SAP S/4HANA.

Nice to have

  • Experience with SAP ECC and/or SAP S/4HANA.
  • Knowledge of SAP integrations with MM, FI/CO, PP, WM, and CRM modules.
  • Experience with: Customer Master Data Governance, Enterprise Data Management, EDI, CRM platforms, Contact Center technologies Experience supporting enterprise system implementations.
  • Knowledge of data mapping, transformation, and system integration.
  • Project management experience leading business systems initiatives.
  • Experience driving organizational change and process transformation.

Benefits

  • Support Environmental Health & Safety (EHS) policies and departmental objectives.
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