SuperDial
Agent Operations Associate
New York City
Sponsorship not specified$75k-$110kDetected 64 days ago
SQLData AnalysisExcelCustomer SuccessCommunicationCollaborationProblem SolvingOrganizational Skills
About the role
- Analyze engagement and usage data to identify and resolve friction points in the customer journey.
- Highly organized and detail-oriented, with a proactive problem-solving mindset.
Responsibilities
- SuperDial is looking for an Agent Operations Associate to increase trial-to-paid customer conversion, maintain high retention, and improve internal operational performance.
- Own and optimize the customer trial experience to increase conversion rates.
- Own quality initiatives to maintain high retention alongside the customer success team
- Improve operational efficiency across call center and support workflows through process redesign, automation, and performance tracking.
- Collaborate across teams (Product, Customer Success, Engineering) to implement scalable systems and workflows.
Requirements
- 3+ years of experience in operations, data analysis and process improvement.
- Strong verbal and written communication skills, with the ability to present data clearly.
Nice to have
- 3+ years in operations, strategy, or consulting
- startup experience a plus.
- Proficient in data analysis and operational tooling (SQL, Excel/Sheets, dashboards).
- Strong problem-solving, communication, and cross-functional collaboration skills.
- What's in it for you?
- A dynamic, entrepreneurial culture where your work directly impacts efficiency and customer experience.
Skills
- Strong analytical skills with experience using Excel, SQL, or other data tools.
Compensation
- Competitive salary, equity and benefits, including health, dental, vision and unlimited PTO.
Benefits
- The opportunity to contribute to key operational improvements at a fast-growing AI-powered healthcare company.
- Competitive salary, equity and benefits, including health, dental, vision and unlimited PTO.
Company info
- SuperDial is transforming AI in healthcare, helping organizations improve efficiency, reduce administrative burden, and optimize revenue cycle management. Our operations team is at the core of ensuring seamless execution and continuous improvement. Join us and help shape the future of AI in healthcare.
- The base salary for this role ranges from $75,000 to $110,000, depending on experience, skill set, and fit. We also offer equity and benefits as part of our total compensation package. Final offers may vary based on experience and qualifications - we're always open to exceptional talent.
- SuperDial is transforming AI in healthcare, helping organizations improve efficiency, reduce administrative burden, and optimize revenue cycle management.
- Our operations team is at the core of ensuring seamless execution and continuous improvement.
- Join us and help shape the future of AI in healthcare.
- The base salary for this role ranges from $75,000 to $110,000, depending on experience, skill set, and fit.
- We also offer equity and benefits as part of our total compensation package.
- Final offers may vary based on experience and qualifications - we're always open to exceptional talent.
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This listing is sourced directly from SuperDial's careers page and normalized into a canonical job model.