Veterans Village of San Diego

Helpdesk Technician - Tier 1

Herndon, VA

No sponsorshipDetected 51 days ago

Customer SupportResearchCommunication

About the role

For individuals with disabilities who would like to request an accommodation, please contact staffing@intellidyne-llc.com or 703-575-9715.

Create a customer incident in ServiceNow, the call tracking software for every call answered.
Provide Mobile Support, adding and deleting users to the client network as well as other AD HOC tasks.
Assist clients with hardware and software support via telephone.
Develop professional working relationship with customer to better understand business needs.
Document, track and monitor the problem to ensure a timely resolution.
Update and develop CAC policies and procedures.

Must have High School diploma or higher degree
strong desire to provide the highest quality of service to the customer required.
Knowledge of Information Technology network and systems technologies, processes, and methodologies required.
2+ years IT support experience, preferably in the public sector
Active HDI Customer Support Representative certification
Must obtain Google IT Support certification within 6 months
Active Secret clearance or higher
Superior customer service skills a must
Superb verbal communication skills
comfortable working on the telephone and responding to calls.

IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.
IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions.
IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.
Coordinate with team to ensure rapid response times and follow-up with customers.

This listing is sourced directly from Veterans Village of San Diego's careers page and normalized into a canonical job model.