Rimini Street

VP, Strategic Client Delivery

Remote United States · Vp

Sponsorship not specified$186k-$232kDetected 31 days ago

Agentic AIStakeholder ManagementSAPERPPerformance ManagementLeadershipCommunication

About the role

The Vice President, Strategic Client Delivery is accountable for the overall health, performance, and growth of assigned strategic accounts, with direct ownership of three core outcomes:
Customer Satisfaction through proactive relationship management and escalation avoidance
Growth and Expansion of the client relationship

Own Account P&L and Financial Performance - Manage profitability of assigned accounts by ensuring delivery is executed within financial targets while optimizing cost, efficiency, and margin.
Shape service costing and delivery efficiency - Provide input into service costing and delivery models while identifying and implementing ways to deliver services faster, better, and more cost-effectively.
Drive Growth and Expansion - Continuously identify and execute opportunities to increase revenue within assigned accounts through expansion, cross-sell, and upsell of additional services and solutions.
Lead Executive Client Engagement - Serve as the executive sponsor and trusted advisor to client leadership teams; build and maintain long-term relationships and lead executive business reviews and governance forums.
Ensure Delivery Excellence Across Services - Partner with support, application management, and professional services teams to ensure seamless, high-quality delivery and a unified client experience across all services.
Drive Commercial and Strategic Alignment - Partner with Sales, Marketing, and business leadership to align delivery outcomes with growth objectives; support renewals and influence commercial strategies to maximize client and company value.
Strengthen Governance and Operating Discipline - Define and track key client metrics, establish governance models, and drive performance management and continuous improvement across delivery and engagement models.

15+ years of leadership experience in enterprise software, services, or SaaS environments
Experience creating, redesigning, or materially transforming a services delivery organization within a top-tier enterprise software, services, or SaaS company
Proven experience owning client relationships, P&L performance, and growth outcomes
Strong track record in executive-level, customer-facing roles managing strategic accounts
Executive-level client engagement and relationship management expertise
Experience working in complex, matrixed global organizations
Demonstrated ability to influence cross-functional stakeholders without direct authority

Strong analytical and data-driven decision-making capabilities
Experience identifying and applying AI, automation, and digital tools to improve service delivery effectiveness, efficiency, and scalability
Excellent communication and stakeholder management skills
Recognized ability to mentor, coach, and elevate teams through practical guidance, best-practice sharing, and experienced leadership
Ability to balance customer satisfaction, financial performance, and growth objectives
Why Rimini Street?
Rimini Street Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitment and hiring.

Rimini Street Inc. offers a comprehensive compensation and benefits package to employees.

Company
We dream big and innovate boldly.
Colleagues
We work with extraordinary people who create a culture of mutual respect and collaboration.
Clients
We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
Community
We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we've made positive impacts in six continents for over 425 charities.
Nasdaq-listed under ticker symbol RMNI since October 2017
Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies
Over 2,000 team members in 23 countries
US and international recognition for industry leadership and philanthropic efforts.
To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

Lead Executive Client Engagement – Serve as the executive sponsor and trusted advisor to client leadership teams; build and maintain long-term relationships and lead executive business reviews and governance forums

This listing is sourced directly from Rimini Street's careers page and normalized into a canonical job model.