Rochester
Outpatient Access Representative
Strong West Hospital, USA · Full-time
Sponsorship not specified$19k-$25kDetected 29 days ago
ComplianceCustomer SupportHIPAAEHR/EMRLeadership
About the role
- Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability.
- Ensures patient satisfaction with information processing and reception service.
- Requires accuracy in order to generate a billable service for the provider.
Responsibilities
- Manages incoming clinic calls and sorts calls to various providers.
- Performs functions associated with patient information processing for ambulatory care visits.
Requirements
- High School diploma and 1 year related experience in an administrative office or customer service field required or
- Competencies must be verified by clinical staff before performance of any of these duties.
Skills
- Medical terminology experience preferred
- Demonstrates the ICARE values to patient, families and staff preferred
- Demonstrated skills related to achievement of customer satisfaction preferred
- Ability to act as a resource to less experienced staff preferred
Compensation
- $18.50 - $24.98
- The referenced pay range represents the minimum and maximum compensation for this job.
- Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Benefits
- equity, leadership, integrity, openness, respect, and accountability.
- Completion of Vision Care 1,2,3 courses required
- Or equivalent combination of education and experience
- Protects Personal Health Information (PHI) for patients as indicated by HIPAA regulations.
- Enters information into electronic medical record (EMR) and patient access and revenue cycle system.
- Manages multiple processes in EMR, including messaging in In Basket and referral work queue processing, which is part of the patient legal medical record, therefore, ensures accurate and concise information is entered.
Company info
- The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better.
- This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
Visa & Work Authorization
- information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected
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