Brainlab
Technical Support Specialist
Oak Brook, IL, United States
Sponsorship not specified$55k-$75kDetected 27 days ago
SalesforceCustomer SupportCommunicationProblem SolvingAdaptability
About the role
- Brainlab revolutionized digital medical technology with the introduction of software for radiosurgery and surgical navigation.
- Serving physicians, medical professionals and patients in 6,000+ hospitals in 121 countries, we're transforming healthcare to improve the lives of patients everywhere.
- We employ over 2,000 people in 25 locations worldwide.
Responsibilities
- Optimize service quality and maximize customer satisfaction
- Maintain control of large-scale issues with proper reporting and updates
- Ability to multi-task, set priorities and manage time effectively
Requirements
- Two year Associate's degree with relevant clinical / technical support experience may also be considered
- Must be a self-starter, working without close supervision and be able to complete tasks on time according to established policies and procedures
Compensation
- Salary range 55-75k
Company info
- Able to apply job skills successfully under stressful conditions while supporting multiple customers using products in a clinical environment
- Keep customers up-to-date regarding their cases and complaints
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