Midtown

Hospitality Lead

Chicago, IL

Sponsorship not specifiedDetected 11 hours ago

CommunicationOrganizational Skills

About the role

Midtown believes in putting the customer at the center of every decision that we make.
Customer Experience is our strategy, and our members are our marketers.
But it takes focus to stay on strategy in a fast-paced and dynamic health club environment.

Maintain cleanliness of front desk areas to contribute to an exceptional facility experience.
Implement processes and procedures to ensure consistent delivery of service.
Midtown is looking for a Hospitality Lead who will play a key role in creating a positive experience in every interaction with members and guests.
As the Hospitality Lead, you will be responsible for developing, directing, and leading our Hospitality Team in delighting our members and guests each day.

Your ability to communicate and to bring the team together will be mission critical.
Working knowledge of customer services standards

You are a master of inspiring a sense of community and providing personal attention.
You find immense joy in welcoming individuals who enter the club in a warm and pleasant manner.
You consistently strive to create a lasting first impression.
You thrive in creating memorable moments for members and guests.
You are a relationship builder. You are strong at developing partnerships among your team and bringing people together.
You are well-engaged in policies and procedures and will be able to communicate them in a positive way to members.
You are a leader. You can motivate employees to exhibit our values every day.

This listing is sourced directly from Midtown's careers page and normalized into a canonical job model.