Selene Diligence

Collections Specialist

Dallas, TX

Sponsorship not specifiedDetected 21 days ago

Outbound SalesFinancial AnalysisExcelCustomer SupportCommunicationAdaptabilityMicrosoft Office

About the role

The primary point of contact for all borrowers who are not engaged in active Loss Mitigation Workout options but are more than one (1) payment past due.
Works in a blended call center environment with an emphasis on collections and loss mitigation initiation when customers are unable to make their monthly mortgage payments.
Schedule adherence and performance in service levels that include Average Speed of Answer, Abandonment rate and Handle time are monitored.

Inbound calls to perform collections and some customer service activities, while working in a blended call center environment.
Takes responsibility for own actions.
Contributes to building a positive team spirit.
Puts success of team above own interests.

Ability to multi-task and consistently meet multiple deadlines.
Ability to work in a team environment.
Ability to use good judgment.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
The qualified candidate must have:
Performs cursory financial analysis to determine the legitimacy and length of any perceived hardship the borrower is experiencing, which must be well documented.
Travel: Some travel may be required.
The job requirements listed above are representative of the knowledge, skills, and/or abilities required.
Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Associate's degree (A.
A.) from two-year College preferred.
Two years' related experience and/or training required.
Call center or related mortgage experience with knowledge of Black Knight products and the various areas of default (e.g. Bankruptcy, Foreclosure, REO, etc.) is preferred.
Bi-lingual language is a plus.

Working knowledge of and experience with Microsoft Office products (Word, Excel, and Outlook).
Previous experience with Black Knight (MSP) preferred
Certificates and Licenses: N/A

Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:
Paid Time Off (PTO)
Medical, Dental &Vision
Flexible Spending Account
Health Savings Account
Company paid Life Insurance

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company.
We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT.
Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences.
A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees.
If you want to make a difference, then Selene is the place for you!

This listing is sourced directly from Selene Diligence's careers page and normalized into a canonical job model.