Kooner Fleet Management Solutions
Director of Dispatch Operations (2053)
Sacramento, California, United States · Director
Sponsorship not specifiedDetected 7 days ago
Data VisualizationExcelProcess ImprovementPerformance ManagementCustomer SupportLeadershipCommunicationCollaborationProblem SolvingMentoringMicrosoft OfficeMicrosoft Teams
About the role
- About Kooner Fleet Management Solutions Kooner Fleet Management Solutions is one of the fastest-growing national providers of on-site fleet maintenance, preventative service, and mobile repair solutions.
- About the Director of Dispatch Operations Role The Director of Dispatch Operations is responsible for leading the day-to-day dispatch operations supporting a nationwide fleet maintenance organization.
- This role serves as the key voice and decision-maker for all things dispatch across the organization, representing dispatch priorities, constraints, and recommendations in leadership rooms and company-wide strategic discussions.
Responsibilities
- Access to our Employee Assistance Program for support when you need it most - we've got your back.
Requirements
- Work Environment Standard office setting Must be able to lift up to 10 lbs.
- Must be able to sit for up to 4 hours at a time Kooner Fleet Management Solutions is an Equal Opportunity Employer.
- Standard office setting Must be able to lift up to 10 lbs.
Nice to have
- Foster collaboration between domestic and international teams to ensure seamless handoffs, consistent processes, and standardized customer experiences.
- Audit SOP and escalation-path adherence, updating procedures as tools, processes, or business needs evolve.
- Ensure technician workloads are completed daily and proactively identify work at risk of missing completion targets.
- Escalate unresolved workload, resource constraints, or operational risks to Directors in a timely manner.
- Metrics, Analytics & Performance Governance Identify opportunities to improve dispatch efficiency, scheduling accuracy, technician utilization, and customer satisfaction.
- Present KPI results and data-driven insights in regular performance reviews and business updates with senior leadership.
- Standardize best practices across U.S., Canada, and India operations.
- Participate in workforce planning and operational strategy discussions.
Skills
- Ensure all dispatch operations meet established service level agreements (SLAs), response times, and operational performance goals.
- Monitor maintenance schedules to minimize overdue preventive maintenance and maximize fleet uptime.
- Establish reporting and accountability measures to ensure maintenance compliance across all service regions.
- Coordinate dispatch operations supporting more nearly 300 field technicians across the United States and one technician in Canada.
Benefits
- Medical, Dental, and Vision coverage after just 30 Days!
Company info
- Competitive base pay starting at $100K plus a performance bonus up to $30K.
- 401(k) with company match.
- We are committed to creating an inclusive environment for all employees and applicants, free from discrimination and harassment.
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