LeagueApps

LeagueApps

Onboarding Specialist

New York City, New York

Sponsorship not specifiedDetected 8 days ago
SalesforceAccount ManagementCustomer SuccessCustomer SupportZendeskCommunicationTime ManagementOrganizational Skills

About the role

  • The duties listed are not exclusive and other duties may be assigned as needed or desired by the employer to meet business needs.
  • The employer reserves the right to change, add to or eliminate positions as it deems appropriate.

Responsibilities

  • Conduct 45-60 minute 1:1 training sessions with new partners, guiding them through platform setup and the full capabilities of the platform..
  • Maintain an active book of business of onboarding partners, managing multiple launches simultaneously with consistency and care.
  • Drive strong activation rates of new partner EARR sold through timely, consistent follow-up and proactive partner engagement.
  • Complete internal pre-kickoff preparation, including reviewing Salesforce Launch Handoffs, confirming gateway setup, and building partner-specific onboarding decks.
  • Perform consistent follow-up with partners every 3 business days and acknowledge all partner communications within 24 business hours.
  • Triage and route partner issues appropriately-escalating troubleshooting, member management, and gateway items to the Support team via warm handoffs.
  • Spot-check partner accounts in the LeagueApps management console and Salesforce to confirm accuracy of rates, org details, and launch status.
  • Maintain accurate records in Salesforce and Gainsight, keeping all launch details and session notes up to date.
  • Prioritize your book of business strategically, allocating time based on partner EARR, responsiveness, and estimated transacting start date.
  • Set clear boundaries with partners around scheduling, scope of work, and timelines to ensure efficient onboarding and protect your capacity.

Requirements

  • 2+ years of experience in a customer-facing role such as onboarding, customer success, account management, or technical support, ideally at a SaaS company.
  • Strong communicator with the ability to clearly explain platform concepts and processes to non-technical audiences.

Skills

  • Our platform powers thousands of clubs, tournaments, leagues, camps, and facilities, serving over 10 million participants nationwide.
  • From registration to payments to communications, our platform makes running sports seamless for organizations across the country.
  • FundPlay helps bring meaningful sports opportunities to hundreds of thousands of underserved kids and communities every year.

Compensation

  • Base Salary Band: $62,014-$93,021
  • Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes benefits, and other opportunities at LeagueApps.
  • Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal pay parity relative to other LeagueApps employees.

Benefits

  • Commuter Benefits
  • Home-Office Stipend
  • Cell phone and gym subsidies
  • Mental Health Resources; Talk Space
  • Medical, Dental, Vision coverage, HSA

Company info

  • LeagueApps is the operating system and community for youth and local sports leaders, equipping them with the technology, tools, and professional network they need to grow, scale, and play for the future. Our platform powers thousands of clubs, tournaments, leagues, camps, and facilities, serving over 10 million participants nationwide. Backed by professional leagues, teams, and athletes as investors and partners, we're helping modernize the youth sports industry with our best-in-class SaaS platform.
  • We operate at the intersection of sports, technology, and community. From registration to payments to communications, our platform makes running sports seamless for organizations across the country. Beyond software, we foster a community of leaders, sharing insights on critical issues like increasing girls' participation in sports, preventing youth injuries, and understanding how technology is shaping the future of play.
  • Mission-driven at our core, our purpose is to create amazing sports experiences for all. To further this mission, we founded and continue to support the FundPlay Foundation, a registered 501(c)(3) nonprofit dedicated to strengthening sports-based youth development organizations. FundPlay helps bring meaningful sports opportunities to hundreds of thousands of underserved kids and communities every year.
  • Role Mission: The Onboarding Specialist will be the first point of contact for new LeagueApps partners, guiding them through the full activation process to ensure they find value in our platform quickly and confidently. In this role, you will manage all phases of partner onboarding-from initial kickoff calls through site implementation and platform training-across a diverse portfolio of new accounts. You will be responsible for driving strong activation rates across your book of business while maintaining an efficient and consistent approach to every partner launch. Your ability to build trust, set clear expectations, and keep onboardings on track will be the key to your success in this role.
  • LeagueApps is the operating system and community for youth and local sports leaders, equipping them with the technology, tools, and professional network they need to grow, scale, and play for the future.
  • Backed by professional leagues, teams, and athletes as investors and partners, we're helping modernize the youth sports industry with our best-in-class SaaS platform.
  • We operate at the intersection of sports, technology, and community.
  • Beyond software, we foster a community of leaders, sharing insights on critical issues like increasing girls' participation in sports, preventing youth injuries, and understanding how technology is shaping the future of play.
  • Mission-driven at our core, our purpose is to create amazing sports experiences for all.
  • To further this mission, we founded and continue to support the FundPlay Foundation, a registered 501(c)(3) nonprofit dedicated to strengthening sports-based youth development organizations.
  • Role Mission: The Onboarding Specialist will be the first point of contact for new LeagueApps partners, guiding them through the full activation process to ensure they find value in our platform quickly and confidently.
  • In this role, you will manage all phases of partner onboarding-from initial kickoff calls through site implementation and platform training-across a diverse portfolio of new accounts.
  • You will be responsible for driving strong activation rates across your book of business while maintaining an efficient and consistent approach to every partner launch.
  • Your ability to build trust, set clear expectations, and keep onboardings on track will be the key to your success in this role.
  • Manage all phases of partner onboarding, launch, and activation across your assigned portfolio, including:
  • Initial Kickoff Calls
  • Program Setup through all year one programming
  • Site Implementations
  • Platform Training Sessions

Visa & Work Authorization

  • We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any o
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This listing is sourced directly from LeagueApps's careers page and normalized into a canonical job model.