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Assistant Store Leader -Guest Engagement (Charleston, SC)

Charleston, SC

Sponsorship not specifiedDetected 28 days ago
LeadershipCommunicationPublic Speaking

About the role

  • 237 - King Street - Charleston, SC Who Are We?
  • Altar'd State is a rapidly growing women's fashion brand with 130+ locations in 40 states.
  • It feels like a sanctuary - a place of beauty from the inside out.

Requirements

  • 1 year Retail Management
  • Must be able to lift and carry 30 pounds regularly without assistance

Nice to have

  • Fosters a guest-focused team environment through driving volume and anticipating guest needs
  • Achieves excellent guest service by role-modeling company service standards
  • Holds self and associates accountable for achievement of financial results and performance standards
  • Empowers and involves associates in decision-making processes
  • Receives feedback and fosters dialog around solutions
  • Makes recommendations on hiring, promotions, and terminations of team members based on performance
  • Co-conducts and facilitates sales associate and keyholder training
  • Engages our guests and make their shopping experience exceptional

Company info

  • At Altar'd State, those four words are more than just our motto, they are why we exist.
  • From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.
  • Position Overview
  • The Assistant Store Leader of Guest Engagement leads and supports the Store Leader by directing activities required to achieve all store goals, including best of class guest service, sales objectives, operating expenses, loss prevention, and merchandising presentation, while driving both associate and guest engagement.
  • You will provide guests with exceptional service, through relationship building, product knowledge, and presenting a clean, well-maintained store environment.
  • Guest Engagement Leaders drive excellence and provide leadership in all aspects of the store with a special focus on development of associates and the guest experience.
  • Proactively provides timely feedback to associates, rewards and recognizes performance to drive retention
  • Manages conflict and coaches by applying company's recommended processes, standards and guidelines
  • Develops associates through an individualized approach by matching talent with tasks, delegating, and challenging on results
  • Fosters team commitment through support, relationship building, and recognizing individual contributions
  • Leads by managing through change and adversity
  • Manages Mission Monday partnership and events
  • Ensures the fitting room experience is exceptional - outfitting and styling
  • Manages product communication and all product information posted
  • Manages and executes building guest book / logs
  • Leads new associate on-boarding
  • Co-leads floor set and refresh strategy
  • Co-manages payroll and store's financial performance
  • Makes decisions regarding store operations and planning
  • Controls workflow through successful planning and delegation
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