PubMatic
Senior Customer Success Operations Manager
New York, US · Senior
Sponsorship not specifiedDetected 6 days ago
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- We are hiring a Senior Customer Success Operations Manager to join our CTV and OMNI publisher team in New York.
- Our CSOMs typically come from Advertising Operations or analytical ad tech backgrounds.
- You are the person who gets to the root of integration, delivery and revenue issues, and who can explain them clearly to technical and non-technical audiences.
Responsibilities
- Own onboarding and optimization for a portfolio of CTV and OMNI publishers, from integration through to steady-state revenue growth
- Partner closely with publishers and internal teams to grow publisher revenue, tracked through metrics such as fill rate, eCPM and time to first revenue
- Prepare for and take part in quarterly business reviews with clients, covering technical issues and product support opportunities
- Where relevant to your publishers, manage capacity, allocation and overage conversations alongside the Customer Success team
- Manage account setup and keep publisher accounts accurate on the PubMatic platform
- Work with sales, marketing, business development, product management and engineering to deliver customized implementation plans for select clients
- Lead escalations from publisher and demand partners (integration issues, discrepancies, brand safety and the like) through to resolution, and document the root cause
- Build and interpret reporting that surfaces competitive insights and growth opportunities for publishers
Requirements
- 4+ years of experience in programmatic monetization or campaign optimization
- Deep knowledge of ad serving, video and rich media ads, and monetization
- Working knowledge of RTB, PMPs, header bidding/wrapper (Prebid), SDKs and the main ad formats and platforms
- Proficiency in Excel or Google Sheets, including pivot tables and lookups, and comfort working with BI tools such as Looker
- Experience using complex datasets to track performance trends, identify anomalies and find their root causes
- Hands-on experience using AI tools to analyze data, draft documentation and cut down repetitive work, with good judgment on when to trust the output and when to double-check it
- Working knowledge of web technologies, ideally HTML and JavaScript
- Experience owning a book of publisher or client accounts, and a track record of guiding teammates or newer colleagues
Nice to have
- Experience with SQL and other database tools
- Experience connecting AI assistants to internal data and tools (for example through connectors or APIs) to automate diagnostics and reporting
- Experience supporting Mobile App or in-app publishers alongside CTV
- Pro-active and self-motivated
- Curious about new tools, willing to experiment and share what you learn, and quick to drop what doesn't work
- Strong attention to detail, well organized, with a structured approach to tasks
- Logical reasoning, problem solving and an analytical mindset
- Customer service oriented attitude
Skills
- The best fit combines ad operations knowledge, technical and creative thinking, and strong communication skills.
Compensation
- In accordance with applicable law, the below salary <span class="NormalTextRun SCXW173254248 BCX0"
Benefits
- We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
Company info
- About the Role: We are hiring a Senior Customer Success Operations Manager to join our CTV and OMNI publisher team in New York.
- AI is part of how we work, and this role is expected to help set the standard for the team.
- We are hiring a Senior Customer Success Operations Manager to join our CTV and OMNI publisher team in New York. Our CSOMs typically come from Advertising Operations or analytical ad tech backgrounds.
- Gather product feedback on monetization gaps from customers and the Customer Success team, and turn it into clear asks for Product
Equal opportunity
- PubMatic is proud to be an equal opportunity employer; we don't just value diversity, we promote and celebrate it.
- About PubMatic
- PubMatic is one of the world's leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes.
- Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.
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This listing is sourced directly from PubMatic's careers page and normalized into a canonical job model.