Statestreet

Client Support, Officer - State Street Investment Management

Quincy, Massachusetts

Sponsorship not specifiedDetected 5 days ago

CommunicationTime Management

About the role

The Officer needs to be dedicated, enthusiastic, solutions oriented, and demonstrate good judgment on critical issues and resolution.
There is a need for the Officer to be an extension of the GIG team supporting the client's needs while adhering to process standards and procedures.
If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Collaborate with internal operational and portfolio management areas to respond to client needs in a timely manner and take immediate action to address issues as they arise, escalating when appropriate
Maintain current client internal documentation such as Transaction Security Forms, Authorized Signers Lists, Wire Instructions, etc. in accordance with our Corporate FTTOP Policy
Act as the primary escalation contact for day-to-day inquiry resolution, working with members of the Client Support Team to assist clients in a timely and accurate manner
Propose and implement process changes within the Client Support Team, creating job aids and hosting training sessions for the team
Participate in and/or lead project work related to multiple IT initiatives that impact Shareholders Services in the short, medium, and long term
Work closely with the Client Support Manager to perform front to end testing for various IT initiatives
Perform other duties as needed
State Street Investment Management, the asset management division of State Street Corporation is actively hiring a Client Support Officer.
This Officer level position will report to the Client Support Manager in the corporate headquarters at the John Adams Building in Quincy.
The Client Support Officer's primary responsibility is working with our institutional clients to ensure their trading needs are addressed to the highest level of satisfaction and any issues or problems are resolved promptly and professionally.

Bachelor's degree in Business, Finance, or equivalent work experience
Minimum 5 years in financial services
Work experience or demonstrated ability for exceptional time management capabilities
Ability to work in a complex, global, fast-paced environment and deliver solid action-oriented results quickly in a Hybrid Work Environment
Team player able to work effectively at all levels of an organization
Excellent collaborative, interpersonal, organizational, and communication skills (written and verbal) including a confident and professional telephone presence
Strong problem resolution and analytical skills

Employees are eligible to participate in State Street's comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disab

gin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military a

This listing is sourced directly from Statestreet's careers page and normalized into a canonical job model.