VyStar Credit Union

Assistant Branch Manager

Lake Mary, FL · Part-time

Sponsorship not specifiedDetected 13 days ago

RecruitingHRPerformance ManagementCustomer SupportLeadershipCommunicationProblem SolvingMentoring

About the role

Model all VyStar Excellence behaviors while performing job duties.
Work closely with Human Resources and Training to ensure the recruiting and training curriculum are appropriate, timely, and a positive experience for VyStar employees.
Assist the BVP by partnering with internal departments dependent upon referrals for success.

This key position is accountable to work with the Branch Vice President to create, implement, and maintain branch strategies aligned with VyStar's objectives in a fast-paced environment.
Develop staff for succession planning within the branch network and other lines of business.
In partnership with the BVP, analyze data to determine and implement staffing changes and modifications as needed.
Support and participate in all Credit Union initiatives and campaigns.
Create and maintain an inclusive and professional environment where all team members are respected, and diversity is valued.
As applicable, support a high school branch and Collegiate employees, including mentoring, training, and development of the student interns, and ensuring sound branch operations and compliance with rules and regulations.
All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work.
To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates.

High school Diploma/GED is required.
Exhibit a high degree of integrity, trustworthiness, and professionalism at all times.
A congenial attitude, excellent written and verbal communication skills, problem solving skills and the ability to relate well with others are required.

3 + years in a customer service, sales, community service, military service, or leadership role is required.
Associate's degree is preferred.

Must possess strong teaching and mentoring skills and a commitment to quality service.
Must be able to work in a fast paced, changing environment and have a strong desire to assist members in meeting their financial needs.
May stand throughout entire shift in order to assist members or other staff.
Focus Focus your full attention by carefully listening to and observing your client or member.
Understand Listen empathetically and ask questions. (70%/30%)
Counsel Recommend solutions based on your client's or member's needs and objectives.
Advance Ensure that member's expectations were exceeded. Verify necessary follow-up action.

They also develop and implement tactical plans and establish objectives for the branch which are documented in the annual business plan.

This listing is sourced directly from VyStar Credit Union's careers page and normalized into a canonical job model.