Maritz
Manager, Information Technology
Fenton, MO · Full-time
Work authorization requiredDetected 30 days ago
SparkProcess ImprovementPerformance ManagementLeadershipCommunicationCollaborationProblem SolvingMentoring
About the role
- In our most recent employee survey, nearly 90% of respondents said that their managers care about their concerns and 82% said they feel genuinely appreciated.
- It brings together program administration, participant engagement, communications, and performance analytics into unified digital experiences.
- Responsible for career pathing, development plans, and performance management for all direct reports.
Responsibilities
- 35% | PEOPLE LEADERSHIP & TEAM DEVELOPMENT: Leads and directs the Onboarding and Support teams through active management and hands-on leadership.
- Monitors and manages team staffing levels by recruiting, coaching, and training employees.
- Communicates job expectations, provides regular performance feedback, and builds a culture of accountability, collaboration, and continuous improvement.
- Mentors emerging leaders and supports succession planning within the team.
- Partners with Business Analysts, Engineers, Product Management, and Client Success to coordinate onboarding activities including requirements, configuration, integration, testing, and go-live.
- 20% | SUPPORT OPERATIONS & CLIENT SATISFACTION: Manages the RPP production support function, maintaining timely resolution of incidents, defects, and client requests.
- Establishes and refines support processes, triage workflows, and escalation procedures.
- Makes sure the support team maintains strong client relationships and proactive communication.
- Identifies and implements process improvements across onboarding and support workflows to increase efficiency, reduce rework, and scale operations as RPP grows.
- Partners with Product Management and Engineering leadership to match team capacity and priorities with the platform roadmap and client pipeline.
Requirements
- Bachelor's degree in Computer Science, Business Administration, or related discipline with an information technology focus, or equivalent experience.
- Experience with production support operations, including incident management, triage, and escalation processes.
- Proven experience with process improvement and a mindset toward standardization and scalability.
Nice to have
- Experience with cloud-native platforms, multi-tenant architectures, and/or incentive, recognition, or engagement program domains.
- Practical experience using AI-enabled tools to improve team efficiency and delivery outcomes, with sound judgment on when to apply AI and how to protect sensitive data in accordance with company policies.
- Things You Should Know
- In office days are Tuesday, Wednesday and Thursday.
- It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.
- View all details at: www.MaritzBenefits.com
- Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided.
- Those who need sponsorship for work authorization now or in the future are not eligible for hire.
Benefits
- Monitors operational health, service levels, and client satisfaction metrics.
Visa & Work Authorization
- Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided.
This listing is sourced directly from Maritz's careers page and normalized into a canonical job model.