CreatorIQ

CreatorIQ

Senior Manager, Implementation

New York · Senior

Sponsorship not specifiedDetected 57 days ago
Project ManagementInfluencer MarketingCustomer SuccessLeadershipCollaborationMentoring

About the role

  • CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies.
  • CreatorIQ has earned the title of best companies to work for in multiple programs, including BuiltIn LA and NY.
  • We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles.

Responsibilities

  • Directly manage and develop a team of Implementation Managers across EST and EMEA-aligned accounts
  • Set clear performance expectations, conduct regular 1:1s, and build a culture of ownership and client focus within the team
  • Partner with the Director of Implementation on capacity planning, hiring, and team structure as the org scales
  • Own a portfolio of strategic customer implementations end-to-end, from post-sale handoff through successful CSM transition
  • Design and configure the CreatorIQ platform to meet complex customer requirements, setting the standard for your team to follow
  • Drive continuous improvement in implementation processes - reduce time-to-go-live, increase consistency, and improve CSAT across the region
  • Collaborate cross-functionally with Sales, Customer Success, and Product to surface implementation insights and advocate for customer needs
  • Contribute to internal enablement by documenting best practices, building playbooks, and sharing learnings across the broader Implementation team
  • We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications and note taking during interviews.

Nice to have

  • 8+ years in enterprise SaaS implementation, customer success, or professional services
  • 3+ years managing or mentoring a team of IMs, CSMs, or similar customer-facing roles
  • Proven track record of owning complex, multi-stakeholder onboarding engagements from kickoff through go-live
  • Experience working across EST and EMEA timezones preferred

Skills

  • Strong project management instincts - you keep multiple work streams moving without dropping detail
  • Excellent communicator, equally comfortable in an executive business review and a technical discovery session
  • Comfortable operating in ambiguity and a fast-moving environment
  • Passion for the social media and influencer marketing space is a plus

Compensation

  • Compensation, benefits, and beyond:

Benefits

  • We understand that a comprehensive benefits package plays a significant role in your overall compensation.
  • 15 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
  • medical, dental, vision, life, disability insurance, and more.
  • to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!).

Company info

  • CreatorIQ is the operating system for creator-led growth. Trusted by more than 1,300 global brands and agencies-including Burson, Delta Air Lines, Google, LVMH, Nestlé, and Sephora-CreatorIQ unifies creator marketing across paid, owned, earned, commerce, and community into one seamless, enterprise-grade ecosystem. With industry-leading intelligence infrastructure, rigorous compliance and security standards, and integrations with Meta, Snapchat, TikTok, YouTube, and more, CreatorIQ empowers brands and agencies to harness the creator economy as a strategic growth engine. CreatorIQ is a global company headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila, and Warsaw. Learn more at http://www.creatoriq.com/www.creatoriq.com http://www.creatoriq.com and follow us on LinkedIn https://www.linkedin.com/company/creatoriq and Instagram https://www.instagram.com/creatoriq.
  • At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, being a good human, and staying focused on what's important, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.
  • Compensation, benefits, and beyond:
  • We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, we invite you to review our benefits and perks https://creatoriq.notion.site/What-you-ll-get-from-us-at-CreatorIQ-d252de0c5995417f89b564cfdbbc4b24?pvs=4.
  • CreatorIQ is the operating system for creator-led growth.
  • Trusted by more than 1,300 global brands and agencies-including Burson, Delta Air Lines, Google, LVMH, Nestlé, and Sephora-CreatorIQ unifies creator marketing across paid, owned, earned, commerce, and community into one seamless, enterprise-grade ecosystem.
  • With industry-leading intelligence infrastructure, rigorous compliance and security standards, and integrations with Meta, Snapchat, TikTok, YouTube, and more, CreatorIQ empowers brands and agencies to harness the creator economy as a strategic growth engine.
  • CreatorIQ is a global company headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila, and Warsaw.
  • Learn more at http://www.creatoriq.com/www.creatoriq.com http://www.creatoriq.com and follow us on LinkedIn https://www.linkedin.com/company/creatoriq and Instagram https://www.instagram.com/creatoriq.
  • At CreatorIQ, we believe that diversity is the key to unlocking our full potential.
  • We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique.
  • By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, being a good human, and staying focused on what's important, we create an atmosphere that promotes collaboration and growth.
  • Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.
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This listing is sourced directly from CreatorIQ's careers page and normalized into a canonical job model.