Bespokelabs

Engagement Manager

Mountain View

Sponsorship not specifiedDetected 67 days ago

Machine LearningResearchLeadership

About the role

As an Engagement Manager, you are the primary owner of customer relationships for some of the most consequential AI labs and enterprises in the world.
Externally, you are the face of Bespoke, the person who turns a first project into a long-term partnership.
Precision across tracking, documentation, quality alignment, and customer follow-through is what makes customers successful and earns us the next project.

Own end-to-end execution of customer engagements across frontier labs and enterprise accounts.
Manage delivery rigor. Track scope, timelines, SLAs, budget, and quality across multiple concurrent projects. Surface risks early with proposed solutions.
Drive growth within accounts. Identify expansion opportunities, scope follow-on projects, and shape proposals alongside our research and product leadership.
translating their objectives into the language our research, engineering, and data operations teams use to build environments and run training and evaluation jobs.

1+ years as Engagement Manager at a fast growth data startup.
3-6 years of experience in customer engineering, forward-deployed engineering, project leadership at a high-growth company, or technical program management.
A technical foundation, for example, a degree or working experience in CS, engineering, math, or another STEM field.
You are the person on your current team who never drops a thread.

Bespoke Labs is an applied AI research lab pioneering data and RL environment curation for training and evaluating agents.
Recently, we curated Open Thoughts https://www.open-thoughts.ai/, one of the best open reasoning datasets used by multiple frontier labs, trained SOTA specialized models such as Bespoke-MiniChart-7B https://www.bespokelabs.ai/blog/bespoke-minichart-7b and Bespoke-MiniCheck https://www.bespokelabs.ai/bespoke-minicheck, and taught agents to do multi-turn tool-calling with reinforcement learning.
We are also core contributors to Terminal-bench https://www.tbench.ai/, a leading benchmark for agents used by most frontier labs.
Bespoke Labs creates RL environments for frontier labs and specialized agents for enterprises.
Improve how we deliver. Partner with data operations and engineering to refine playbooks, tooling, and processes that compound across customers as we scale.
Build trust that earns the next project. Make customers passionate, long-term partners through precision, responsiveness, and craft.

This listing is sourced directly from Bespokelabs's careers page and normalized into a canonical job model.