Zendesk

Director, Sales Operations (Planning)

Remote, Texas, United States of America · Director

Sponsorship not specified$174k-$262kDetected 22 days ago

Data VisualizationSalesforceSalesFinancial ModelingExcelCustomer SuccessZendeskLeadershipCommunicationCollaboration

About the role

This individual will be instrumental in operationalizing GTM strategy, optimizing performance, and driving alignment across Sales, Marketing, Customer Success, and Finance.
This role requires both a strategic mindset and strong executional horsepower.
We are seeking a Director of Sales Operations,

As a leader in Territory Planning, you will drive operational rhythm, performance optimization, and cross-functional alignment across the GTM org.
Partner with Sales Directors, Business Operations Leaders, and worldwide teams to drive planning accuracy and operational excellence
Drive alignment across Sales, Marketing, CS, Product, and Finance to ensure cohesive execution.
Own the documentation and communication of standard operating procedures across teams.
Own territory management and sales hierarchy changes
Strong operational intuition - you know what good looks like and how to build it.

8-12+ years of experience in Sales/GTM Operations, Business Operations, Sales Strategy, or Revenue Operations.
Deep expertise in Territory Modeling and Quota Setting Methodologies.
Exceptional ability to synthesize complex inputs into clear, executive-level recommendations and narratives
Proven track record driving cross-functional alignment and managing competing stakeholder priorities in a global, matrixed organization
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Demonstrated experience owning or co-leading an annual GTM planning cycle including target-setting, segmentation, and coverage design
Exceptional analytical skills
comfortable working with financial models, BI tools, and large datasets.
Strong financial acumen
comfortable modeling revenue scenarios and partnering with Finance on planning processes
Experience working across Sales Operations, HR, and Compensation functions on quota design, role definition, and incentive alignment
Excellent written and verbal communication
able to influence across levels and functions.

Familiarity with sales motion models (enterprise, PLG, channel) is a plus.
Tools experience preferred: Gemini/Claude/GenAI, Salesforce, Xactly, Tableau, Clari, Excel/Google Sheets.

Co-lead annual GTM planning, including headcount strategy, capacity modeling, segmentation, territory design, and budget alignment.

A strategic mindset with the ability to zoom in and out between tactical execution and long-term vision.

We are seeking a Director of Sales Operations, Planning to lead two critical pillars of our go-to-market organization: Territory Planning Operations and Quota Strategy & Operations.

This listing is sourced directly from Zendesk's careers page and normalized into a canonical job model.