Bigcommerce
Manager, Customer Success Management
Austin, TX · Senior
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About the role
- At Commerce, you'll have the opportunity to shape the future of Customer Success while working alongside talented teammates who are passionate about helping merchants succeed.
- We invest in our people, embrace innovation, and believe great customer experiences start with empowered teams.
- If you're excited about leading teams, driving customer outcomes, and making a measurable business impact, we'd love to hear from you.
Responsibilities
- As a Customer Success leader, you'll own the performance and development of a team responsible for delivering measurable customer and commercial outcomes.
- Lead & Develop a High-Performing Team
- Coach, mentor, and develop Customer Success Managers across multiple customer segments
- Create a culture of accountability, collaboration, and continuous improvement
- Drive performance through regular coaching, career development, and performance management
- Drive Business Performance
- Own team performance against Net Revenue Retention (NRR) and key business metrics
- Deliver Outstanding Customer Outcomes
- Lead strategies across the entire customer lifecycle-from onboarding through renewal and expansion
- Drive consistency across customer engagement and lifecycle best practices
Skills
- Welcome to the Agentic Commerce Era
Compensation
- Compensation Transparency
Benefits
- Ensure team capacity, priorities, and customer coverage align with business objectives
- Lead forecasting for renewals, churn risk, expansion opportunities, and portfolio health
- Use customer health data and insights to improve predictability
Company info
- Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem.
- We believe in harnessing AI responsibly to unlock new possibilities, and we're looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what's possible in their role.
- If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.
- Ensure customers achieve measurable business value through strategic Success Plans
Visa & Work Authorization
- solicit money to complete visa requirements as part of a job offer.
This listing is sourced directly from Bigcommerce's careers page and normalized into a canonical job model.