Klaviyo

Klaviyo

Global Onboarding Lead

Boston, MA

Sponsorship not specified$124k-$186kDetected 2 days ago
A/B TestingLogisticsRecruitingOnboardingCustomer SuccessOrganizational Skills

About the role

  • If you're a close but not exact match with the description, we hope you'll still consider applying.
  • Want to learn more about life at Klaviyo?
  • This role sits on the Talent & Learning team and reports to the Senior Manager of Learning & Development.

Responsibilities

  • Own the end-to-end operational delivery of Base Camp across all global cohorts, ensuring consistency, quality, and scalability as Klaviyo grows
  • Build and maintain program infrastructure including schedules, facilitator guides, logistics, tooling, and vendor relationships
  • Design, develop, and maintain onboarding curriculum that reflects Klaviyo's culture, values, and business priorities, applying instructional design best practices across live, async, and digital modalities
  • Partner with subject matter experts to keep content accurate, regionally appropriate, and refreshed as needed
  • Build strong relationships with People Partners, Talent Acquisition, IT, Finance, Legal, and business leaders to ensure a seamless experience from pre-boarding through ramp
  • Serve as the primary point of contact for stakeholder input on onboarding scope, timing, and priorities-influencing without authority to align partners around a unified new hire experience
  • Partner with HRBPs, VP of HRBP & Talent Development, and the Senior Manager of L&D to design and deliver a dedicated onboarding experience for executives and senior leaders, including curated connection opportunities, briefing materials, and frameworks tailored to each leader's role and context
  • Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
  • The Global Onboarding Lead will play a critical role in building and running the global onboarding experience that sets every new Klaviyo up to drive impact from day one.
  • This role is a great opportunity for someone who loves building, operating, and iterating-someone who can translate organizational needs and stakeholder input into a seamless, high-impact onboarding experience at global scale.

Requirements

  • You have experience managing complex, multi-stakeholder programs in a global or distributed environment
  • you are always experimenting with what's possible
  • You are curious and data-driven-you measure what matters and use insights to improve program outcomes
  • You are energized by experimentation and continuous improvement and are comfortable operating in fast-changing, ambiguous environments
  • You are comfortable managing details and driving strategy, and you thrive in a small, high-impact team.

Compensation

  • $124,000 - $186,000 USD
  • Our salary range reflects the cost of labor across various U.S. geographic markets.

Benefits

  • Track and report on program health using qualitative and quantitative data-including completion rates, satisfaction scores, and time-to-productivity metrics-and use those insights to drive continuous improvement
  • You have 8+ years of experience in program management, learning & development, or people programs-ideally with a focus on onboarding, new hire experience, or large-scale program operations
  • You are a clear, confident communicator who can facilitate engaging learning sessions and influence senior stakeholders
  • The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location.

Company info

  • At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day.
  • How You Will Make a Difference

Equal opportunity

  • Klaviyo is committed to a policy of equal opportunity and non-discrimination.

Visa & Work Authorization

  • We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability
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This listing is sourced directly from Klaviyo's careers page and normalized into a canonical job model.