Whatnot
Planning Analyst, Workforce Management
Phoenix, AZ ยท Mid
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About the role
- ๐ Join the Future of Commerce with Whatnot!
- We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes.
- You will be workforce management's daily interface with the people who run the floor.
Responsibilities
- Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories.
- We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy.
- We move fast, stay close to our users, and focus on the work that drives the most impact.
- You will be a trusted operational advisor who works at the Senior Manager, Team Lead, and agent level.
- You'll adapt to real-world conditions and act as a trusted operational advisor to the people who manage agents day to day.
- Own the -90 days +90 days.
- Work From Home Support
- All Whatnauts are expected to develop a deep understanding of our product.
- We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
Nice to have
- Strong communication and ability to translate operational nuance into clear guidance.
- Data analysis skills, turning data insights into action, and highly proficient in SQL
- Ability to identify the gap between the plan and reality.
- You surface what the long-range model can't see.
- Familiarity with intraday queue management, schedule adherence tracking, and workforce management tools.
- Experience in a fast-paced environment, preferably a startup.
- Monthly allowance for cell phone and internet
Compensation
- Annual allowance towards Childcare
Benefits
- Generous Holiday and Time off Policy
- Health Insurance options including Medical, Dental, Vision
- Home office setup allowance
- Monthly allowance for wellness
- Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Parental Leave
Company info
- As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia.
- We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection.
- The people here are shaping how an entirely new industry develops.
- We are looking for a Planning Analyst to partner closely with our operations and agent teams.
This listing is sourced directly from Whatnot's careers page and normalized into a canonical job model.