Neuroscale
Technical Customer Success Manager
United States · Mid
Sponsorship not specified$100k-$150kDetected 185 days ago
Agentic AIRecruitingHRISOnboardingCustomer SuccessLeadershipCommunication
About the role
- We are hiring a Technical Customer Success
- We are hiring a Technical Customer Success Manager for a highly customer facing, hands on role with one clear objective: help close deals and ensure customers succeed immediately after signature.
- This role sits at the intersection of Sales, Product, and Engineering.
Responsibilities
- Our momentum is further fueled by blue-chip partners and programs, including the NVIDIA Inception Program, the HPE Unleash AI Program, and our active DoD SBIR Phase II award and contract.
- Own Arbi, Athena, and Aurora demos end to end, including discovery, tailored demo, objections, and next steps
- Partner with Sales to align demo strategy to buyer pain points, technical requirements, and success criteria
- Drive technical confidence during sales cycles and help advance deals toward signature
- Support and validate common ATS integration patterns and deployment configurations
- Own or co own customer onboarding to ensure a smooth handoff from Sales and fast time to value
- Create and maintain enablement materials, best practices, and usage guidance
- Support integrations with ATS platforms and related HR systems
Requirements
- 3-8+ years in Solutions Consulting, Sales Engineering, Technical Customer Success, Implementation or Onboarding, or a similar customer facing role in B2B SaaS
- Proven experience driving pre sales technical workflows such as demos, trials, and POCs and directly influencing deal progression
- Experience integrating SaaS tools using APIs, webhooks, SSO or SAML, SCIM, data mappings, CSV imports or exports, or similar patterns
- Experience with ATS platforms such as Greenhouse, Lever, iCIMS, Workday, Taleo, SmartRecruiters, or BambooHR
- Troubleshoot customer issues and coordinate with Engineering when deeper fixes are required
Nice to have
- Quarterly bonuses tied to clear milestones (demos, onboarding, etc)
Skills
- New macbook, monitor, and a monthly tools budget to run the stack you want
Compensation
- At least $2,000 per year for courses, events, books, and growth communities
Benefits
- Medical, dental, vision, 14-days of PTO accrued annually
- Learning: At least $2,000 per year for courses, events, books, and growth communities
- Workspace: Monthly co-working or home office stipend
- We welcome applicants from all backgrounds, identities, and walks of life - including but not limited to race, gender, age, religion, sexual orientation, and disability status.
- Flexibility: Remote-first, flexible hours, and work-from-anywhere (digital nomad)
Company info
- Help define and evolve customer success metrics as the company scales
- Customers achieve fast time to value and demonstrate strong early adoption
- Neuroscale is building the AI recruiting operating system, one unified platform for your entire talent organization, from first touch to hired.
- We are now hiring a Technical Customer Success Manager to own demos, onboarding, and early customer success, and to play a direct role in closing and expanding ARBI deals.
- You will own how customers experience Arbi, Athena, and Aurora from first demo through value realization.
- Be a foundational hire shaping how customers experience Neuroscale from day one
Equal opportunity
- Neuroscale is an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
- equal opportunity employer.
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This listing is sourced directly from Neuroscale's careers page and normalized into a canonical job model.