Cgg
Service Desk Support Specialist
Houston, United States of America
Sponsorship not specifiedDetected 7 days ago
PowerShellAzureCustomer SupportTCP/IPDNSVPNCommunicationMicrosoft OfficeMicrosoft TeamsSharePoint
About the role
- Viridien ( www.viridiengroup.com ) is an advanced technology, digital and Earth data company that pushes the boundaries of science for a more prosperous and sustainable future.
- This role focuses on troubleshooting complex issues, supporting Microsoft 365 and identity services, and ensuring a high level of customer satisfaction while contributing to operational stability and continuous improvement.
Responsibilities
- Manage user accounts, security groups, and permissions in:
- Support user lifecycle processes (onboarding, role changes, offboarding)
- Support administration and monitoring of:
- Monitor and support:
- Support virtualization platforms (Hyper-V) as needed
- Maintain system documentation and asset inventories
- Support security initiatives (phishing response, account compromise remediation, access reviews)
- With our ingenuity, drive and deep curiosity we discover new insights, innovations, and solutions that efficiently and responsibly resolve complex natural resource, digital, energy transition and infrastructure challenges.
Requirements
- 2-4 years of experience in Tier 2 helpdesk, technical support, or junior systems administration roles
- Hands-on experience with Active Directory user and group management
- Experience using ticketing systems and documenting technical solutions
- Participate in after-hours or on-call rotations as required
Nice to have
- Experience with Microsoft Entra ID, Azure AD Connect, or Active Roles
- Exposure to Intune, Conditional Access, or device compliance policies
- PowerShell scripting for basic administration or troubleshooting
- Strong troubleshooting and analytical skills
- Attention to detail and documentation discipline
- Professional communication with both technical and non-technical users
- Core Competencies
- Our Hiring Process
This listing is sourced directly from Cgg's careers page and normalized into a canonical job model.