BMO Financial

BMO Financial

IBM Sterling File Gateway File Transfer Operations Analyst- REMOTE

Virtual, WI, USA · Part-time

Sponsorship not specified$63k-$117kDetected 11 hours ago
Incident ResponseStakeholder ManagementCustomer SupportCommunicationMentoring

About the role

  • The role is focused on operational monitoring, incident response, service restoration, and stakeholder communication to ensure critical business file transfers are successfully delivered.
  • Position Scope This is an operations-focused role centered on monitoring, incident management, and service restoration.
  • The position does not include responsibility for implementing production changes, performing application upgrades, modifying infrastructure configurations, or executing planned maintenance activities.

Responsibilities

  • Partner with business units, third-party clients and vendors, and the BMO Systems Operations Center to triage incidents and restore service within established service level expectations.
  • Escalate identified issues to the appropriate support teams and provide clear documentation of findings and actions taken.
  • Provide business verification and operational validation support for infrastructure changes, including network and system maintenance activities that may impact Sterling File Gateway services.
  • Communicate operational status, incidents, and shift handoff information effectively to third-shift support and dayshift personnel and management.
  • L2 Support, No weekend work.
  • shift support and dayshift personnel and management.

Requirements

  • Minimum 2 years of hands-on experience administering IBM Sterling File Gateway in a production environment.
  • Experience with secure file transfer technologies and protocols, including SFTP.
  • Minimum 2 years Red Hat System Administrator experience
  • Experience with IBM Connect:Direct (NDM) file transfer concepts, configurations, and troubleshooting.
  • Strong troubleshooting and analytical skills with the ability to quickly diagnose and resolve production issues.
  • Ability to remain calm and effective during high-pressure production incidents.
  • As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact.

Nice to have

  • Preferred Characteristics

Compensation

  • $63,300.00 - $117,200.00
  • The above represents BMO Financial Group's pay range and type.
  • For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.
  • BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards.

Benefits

  • Perform production and QA environment health checks at the beginning of each

Company info

  • At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life.
  • It calls on us to create lasting, positive change for our customers, our communities and our people.
  • By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
  • We strive to help you make an impact from day one - for yourself and our customers.
  • We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs.
  • From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.
  • To find out more visit us at http://jobs.bmo.com/us/en
  • BMO is proud to be an equal employment opportunity employer.
  • We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics.
  • We also consider applicants with criminal histories, consistent with applicable federal, state and local law.
  • BMO is committed to working with and providing reasonable accommodations to individuals with disabilities.
  • If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to BMOCareers.Support@bmo.com and let us know the nature of your request and your contact information.
  • Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate.
  • Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property.
  • BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
  • A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
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This listing is sourced directly from BMO Financial's careers page and normalized into a canonical job model.