Libra Solutions
Representative, Provider Servicing & Collections
Las Vegas, Nevada, United States
Sponsorship not specifiedDetected 21 days ago
CRMAccount ManagementBusiness DevelopmentNegotiationExcelProcess ImprovementCustomer SupportResearchLeadershipCommunicationProblem SolvingMicrosoft Office
About the role
- By combining financial strength with technology-driven innovation, we simplify difficult legal processes, reduce delays, and help people access both money and the care they need, when they need it most.
Responsibilities
- Reconcile provider accounts, research discrepancies, and coordinate resolution with internal departments and external partners.
- Partner closely with Business Development, Operations, and Leadership teams to resolve complex provider concerns and improve service delivery.
- Maintain accurate documentation and account notes within company systems.
- Identify process improvement opportunities and assist with developing best practices to improve provider servicing operations.
- Support team initiatives by sharing knowledge, assisting coworkers, and contributing to a positive, collaborative work environment.
- Perform additional duties and special projects as assigned.
- Ability to manage multiple priorities while maintaining accuracy and meeting deadlines.
Requirements
- High School diploma or GED required.
- Proficiency with Microsoft Office, including Excel, Word, and Outlook.
Nice to have
- Experience with CRM systems and account management software is preferred.
Skills
- Libra Solutions helps simplify and ease the burden of legal processes for plaintiffs, heirs, and the attorneys and doctors who serve them.
- Our companies are leaders in their industries!
- This is an in-office position based out of our Las Vegas, NV office.
Benefits
- Serve as the primary point of contact for assigned healthcare provider accounts through phone and email communication.
- Build and maintain strong relationships with medical providers by delivering exceptional customer service and timely follow-up.
- Manage outstanding medical records, billing requests, and payment activity to ensure timely processing and account accuracy.
- 2+ years of experience in customer service, account management, collections, healthcare administration, legal services, or a contact center environment.
- Experience working with medical providers, medical billing, personal injury, healthcare, legal, insurance, or financial services is preferred.
- Excellent verbal and written communication skills with the ability to communicate effectively with healthcare providers, attorneys, and internal stakeholders.
Company info
- We believe taking great care of our customers starts with taking great care of our people.
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This listing is sourced directly from Libra Solutions's careers page and normalized into a canonical job model.