Fidelity National Financial

Fidelity National Financial

SoftPro Customer Support Analyst

Raleigh, NC

Sponsorship not specifiedDetected 12 days ago
Customer SupportCommunicationProblem Solving

About the role

  • SoftPro is the nation's leading provider of real estate closing and title insurance software.
  • SoftPro's Headquarters is in Raleigh, North Carolina.
  • SoftPro has received national recognition for our excellent customer service and products and we were recently recognized as a 2026 Best Places to Work by the Triangle Business Journal!

Responsibilities

  • Deliver AMAZING Customer Service, Be an AWESOME Teammate, Adopt a Sense of Urgency, Innovate to be Efficient, Produce Quality Work, Take Initiative, Go the Extra Mile.

Nice to have

  • Providing a high level of customer service to each customer he/she works with at all times.
  • Additional duties as assigned.
  • Experience with the Real Estate Closing and Title Insurance procedures
  • Experience with West Coast Escrow & Closing process experience is a plus.
  • The ideal candidate will have a great attitude and feel comfortable working in a high-paced team environment, and have great problem solving/troubleshooting skills.
  • Quick learner, eager to learn new technologies that provide solutions for the Real Estate closing and title industry.
  • Excellent communication, organization, and interpersonal skills.
  • Strong Problem Solving, troubleshooting, analysis, and testing skills.

Compensation

  • FNF, its affiliates, and subsidiaries carefully considers multiple factors to determine compensation, including a candidate's education, training, specialty, experience, and work location.
  • The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan.

Benefits

  • FNF, its affiliates, and subsidiaries carefully considers multiple factors to determine compensation, including a candidate's education, training, specialty, experience, and work location.

Equal opportunity

  • POLICY FNF, its affiliates and subsidiaries, is an Equal Opportunity employer.
  • FNF, its affiliates and subsidiaries, is an Equal Opportunity employer.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.
  • Equal Opportunity employer.
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This listing is sourced directly from Fidelity National Financial's careers page and normalized into a canonical job model.