Ledger Investing

Ledger Investing

Senior Technical Account Manager

New York, United States · Senior

Sponsorship not specifiedDetected 23 days ago
Data AnalysisProject ManagementCRMSalesAccount ManagementBusiness DevelopmentProcess ImprovementRecruitingOnboardingCustomer SupportResearchLeadershipCommunicationCollaborationProblem Solving

About the role

  • About Ledger We're a team of experts pushing the limits of what's possible, united by our common goal to unlock true freedom through digital ownership, making technology accessible for all.
  • If you want to make a true impact, we want you to join us at Ledger.
  • The team: As a Technical Account Manager for The Americas, based in New York City, you will serve as a linchpin in Ledger Enterprise https://enterprise.ledger.com's global expansion efforts, particularly in the American continent.

Responsibilities

  • Operational Monitoring: Keep a close eye on usage patterns and operational activities of key accounts. Use this data to optimize service delivery and preemptively address any potential issues.
  • Incident and Crisis Management: Oversee Technical Support activities and serve as the point of escalation for client service matters.
  • Lead crisis units during major incidents, coordinating between the customer and various technical teams for effective resolution.
  • Sales Support: Provide technical support to pre-sales activities, working closely with the sales team to identify client needs and tailor solutions accordingly.
  • We believe in a world where users, creators and enterprises manage their value with ownership and freedom.
  • Our curiosity drives us to innovate, empowering individuals on a global scale.
  • We believe change is constant and our team moves forward as one, with a culture of problem-solving where every employee is empowered and supported to challenge tradition and create solutions.
  • Oversee Technical Support activities and serve as the point of escalation for client service matters.
  • Provide technical support to pre-sales activities, working closely with the sales team to identify client needs and tailor solutions accordingly.

Requirements

  • Experience in the financial or cryptocurrency sectors is highly desirable.
  • Technical Expertise: Strong understanding of blockchain technology and the cryptocurrency ecosystem.
  • Must be capable of analyzing data, identifying trends, and making data-driven decisions.
  • Sales Acumen: Experience in selling, designing, or deploying SaaS solutions is an advantage.
  • Must be comfortable working closely with the sales team to identify opportunities and close deals.
  • Team Collaboration: Ability to work effectively in a team and coordinate with multiple departments, including Engineering, Sales, and Product Management.
  • Global Perspective: Given the international scope of the role, experience in working with global teams and understanding cultural nuances is essential.
  • Software Skills: Proficiency in customer relationship management (CRM) software, data analytics tools, and other software commonly used in technical account management.
  • 4-7 years of experience in a client-facing technical role, such as technical account management, QA manager, service delivery manager, or a similar high-tech role.

Nice to have

  • Bachelor's degree in Engineering, Computer Science, MIS, or a comparable field is preferred.
  • Additional certifications in project management or technical sales are a plus.

Skills

  • Excellent interpersonal skills, along with strong verbal and written communication abilities.
  • Must be capable of translating complex technical issues into understandable terms for a non-technical audience.
  • Compliance and Security: Familiarity with legal regulations and security guidelines related to data protection and financial transactions.
  • Software
  • Here are some of the benefits you can look forward to:
  • Flexible work options - Our hybrid policy allows employees to work from home up to 3 times per week
  • Commuter allowance - Ledger offers a commuter allowance to contribute to your preferred means of transportation.
  • Learning & Development - A comprehensive suite of training solutions providing a personalised learning experience for every employee.

Compensation

  • At Ledger, we are dedicated to continually investing in our employees which is why we offer more than just salaries; we provide comprehensive compensation packages that include a wide range of benefits.

Benefits

  • Flexible work options
  • Health & Wellness support
  • Health and Life Insurance.
  • Employees can become shareholders in Ledger as well as other financial benefits depending on your country of work.
  • Commuter allowance
  • Learning & Development
  • A comprehensive suite of training solutions providing a personalised learning experience for every employee.

Company info

  • to make self-custody accessible and give people the keys to their own financial futures.
  • At Ledger, we're proud to be the global platform for digital assets and Web3, with over 20% of the world's crypto assets secured through our Ledger devices.
  • As a Technical Account Manager for The Americas, based in New York City, you will serve as a linchpin in Ledger Enterprise https://enterprise.ledger.com's global expansion efforts, particularly in the American continent.
  • Reporting directly to the Director of Service Delivery Management, you will be responsible for both pre-sales and post-sales technical support, ensuring that our clients receive an unparalleled service experience.
  • Your role goes beyond traditional Account Management; you will act as a technical consultant and a strategic partner to our clients, which include digital assets infrastructures like exchanges and custodians, as well as financial institutions and professional investors.
  • You will leverage your deep technical expertise and sales acumen to foster long-term relationships and drive customer satisfaction.
  • With our headquarters in Paris, and offices in Vierzon, Grenoble, Montpellier, London, Portland, Geneva, Zurich and Central Singapore, we have a team of around 600 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets - including the Ledger hardware wallets line with more than 7.5 millions units already sold in 200 countries.
  • Focus on retaining and growing revenue from existing Ledger Vault customers by ensuring high levels of customer satisfaction and engagement.
  • Given the global nature of the role, coordinate effectively with Ledger teams based in Europe, Asia, and the U.S. to ensure a unified approach to client service.
  • Client Onboarding and Support: Manage the onboarding process for key customers, providing them with the necessary technical guidance and documentation.
  • Client Retention and Growth: Focus on retaining and growing revenue from existing Ledger Vault customers by ensuring high levels of customer satisfaction and engagement.
  • Global Team Coordination: Given the global nature of the role, coordinate effectively with Ledger teams based in Europe, Asia, and the U.S. to ensure a unified approach to client service.
  • Manage the onboarding process for key customers, providing them with the necessary technical guidance and documentation.
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This listing is sourced directly from Ledger Investing's careers page and normalized into a canonical job model.