Rasa
Customer Success Manager
Remote - USA · Full-time
Sponsorship not specifiedDetected 14 days ago
A/B TestingForecastingCustomer SuccessCommunicationAdaptability
About the role
- Since we're a startup, we need someone who's ready to jump in, be hands-on, and do whatever it takes to help us achieve our goals.
- As a Customer Success Manager, you'll make an impact on your team by:
- Ensure customers onboard successfully and adopt Rasa effectively, working closely with stakeholders at all levels to unblock and enable.
Responsibilities
- Your main goal will be to establish strong, scalable customer relationships that drive adoption, retention, and expansion You will be reporting to the Head of Customer Success.
Requirements
- You have experience driving upsells and cross-sells, contributing to revenue growth.
- you can handle technical conversations and know when/how to escalate.
- Even if you don't meet all the requirements, yet you are confident that you are up for the task, we absolutely want to get to know you!
Compensation
- We have regular remote team events, as well as an annual company-wide offsite
Benefits
- Rasa Perks & Benefits https://rasa.notion.site/Rasa-Benefits-Perks-5bf7e7e5380240bf9aa5bb6ae488aec9
- It keeps us close together across borders and backgrounds and helps us create our shared vision.
- Because through relentless experimentation, passion, and vision, we're transforming the way people interact with organizations through AI.
Company info
- Rasa is a leader in generative conversational AI, enabling enterprises to build and deliver next-level AI assistants.
- Merging a state-of-the-art engine with a user-friendly no-code UI, Rasa offers an open and adaptable platform that perfectly aligns with business logic.
- This innovative approach makes Rasa a reliable and trusted choice for enterprises seeking to enhance customer interactions while reducing costs.
- Rasa is privately held with funding from StepStone, PayPal, Accel, Andreessen Horowitz, Basis Set Ventures, and others.
- The company was founded in 2016 and is remote-first with a global presence.
- Rasa is an equal opportunity employer.
- We are still a small team and are committed to growing in an inclusive manner.
- We want to augment our team with talented, compassionate people irrespective of race, color, religion, national origin, sex, physical or mental disability, or age.
- PLEASE BE MINDFUL OF THE HIRING LOCATION(S) LISTED.
- You must be located in and a resident of the location(s) listed for us to proceed with your application.
- You've worked with large customers in a SaaS/technology context.
- Please keep in mind that we are describing the background that would best fit the role.
- We have regular remote team events, as well as an annual company-wide offsite
Visa & Work Authorization
- Rasa can not assist with work authorization (visa sponsorship) for this position.
This listing is sourced directly from Rasa's careers page and normalized into a canonical job model.