Glide
Case Manager I, Health Systems Navigation
San Francisco
Sponsorship not specifiedDetected 203 days ago
ComplianceSalesforceHIPAAEHR/EMRPublic HealthResearchCommunicationCollaborationPublic SpeakingMicrosoft Office
About the role
- Conduct client intakes and assessments to identify strengths, needs, and barriers to care.
- Provide confidential HIV/HCV/STI risk reduction counseling, and risk assessment and disclosure sessions using evidence-based approaches to people seeking confidential HIV/HCV/STI testing.
- Serve as the primary point of contact for linkage-to-care referrals for clients who test positive for HIV/HCV/STI, ensuring a warm handoff and supportive follow-up.
Responsibilities
- Provide ongoing, strengths-based case management and consistent follow-up to a dedicated caseload to support progress toward care plan objectives.
- Build a positive rapport with clients through the compassionate and non-judgmental application of harm reduction and trauma-informed principles.
- Maintain accurate, timely, and confidential client records and case documentation in compliance with HIPAA and program standards.
- Support and participate in the full range of HEAT program services and special events.
- Conduct consistent follow-ups (e.g., office, outreach, phone) to support client goals and document progress.
Requirements
- Must have extensive knowledge of the prevention and treatment of HCV, HIV, and STIs.
- Experience and training in overdose reversals, de-escalation techniques, motivational interviewing, and other relevant skills in managing chaotic environments
- Proficiency and accuracy in math.
Nice to have
- California Rapid HIV/HCV/STI test counselor certification preferred OR willingness to be trained.
- Current California driver's license preferred.
- Certified Phlebotomist preferred.
Benefits
- Develop, implement, and update individualized care plans in collaboration with clients to achieve their health, housing, income, and stability goals.
- Coordinate internal and external services, including medical care, behavioral health, substance use treatment, and housing, and assist clients in obtaining vital documentation and public benefits.
- Facilitate harm reduction and health education support groups on a regular basis.
- Represent GLIDE at community events, health fairs, and partner meetings to promote program services and collaborative care.
- Develop and prepare culturally appropriate outreach and educational materials to promote program services.
Company info
- GLIDE's mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization
This listing is sourced directly from Glide's careers page and normalized into a canonical job model.