Harmony United Psychiatric Care
Technical Account Manager
New York City
Sponsorship not specifiedDetected 21 days ago
JavaScriptPythonBashSQLCloud PlatformsRESTJiraAccount ManagementProcurementCustomer SuccessCustomer SupportCommunicationMicrosoft Teams
About the role
- When a customer needs help, you're the first call.
- When a customer is at risk, you're the one who catches it early.
Responsibilities
- Reproduce, document, and escalate bugs to Engineering with clear steps and context
- Help build the internal infrastructure that supports the customer experience: implementing and configuring the tools, systems, and processes the team relies on as we scale
- Contribute to and maintain internal documentation, runbooks, and knowledge base articles
- Collaborate with Solution Engineering during onboarding and implementation to provide continuity into the post-sale relationship
- This role blends technical support with strategic account management.
- Ability to manage a portfolio of accounts and prioritize across competing needs without dropping the ball
- You need to be someone a VP of IT trusts as much as a support technician does
Requirements
- 2+ years of experience in technical account management, customer success, solutions consulting, support engineering or a related customer-facing technical role
Nice to have
- Familiarity with ITSM concepts and enterprise IT environments
- Experience with tools like ServiceNow, Jira Service Management, Freshservice, Okta, or similar
- Exposure to scripting or programming (Python, JavaScript, Bash, SQL)
- Previous experience at a B2B SaaS company
- 401(k) with company match
- A collaborative, fast-moving team in Downtown Manhattan
Skills
- About Harmony
- Harmony gives every employee an always-on expert for every service request, inside the tools they already use.
- Built for IT and HR teams that are done waiting for their service platform to catch up with the rest of the business.
Compensation
- Competitive salary and benefits package
Benefits
- Competitive salary and benefits package
- Comprehensive health, dental, and vision benefits
- Build dashboards, reports, and internal tooling to track customer health, support trends, and account metrics, making the data accessible and actionable for the team
- You catch problems before customers report them, and you think about adoption and health without being asked
- Monitor customer health proactively: track engagement patterns, flag risks early, and intervene before small issues become big problems
Company info
- We need a Technical Account Manager who owns the full post-sale technical relationship with our customers, from making sure the product works to making sure they're getting real value from it.
- Own the ongoing relationship with a portfolio of customers, serving as their primary technical point of contact
- Drive product adoption and usage, ensuring customers are getting full value from the platform and discovering capabilities they haven't explored yet
- Experience using AI tools (Claude, ChatGPT, Copilot) as a natural part of how you work
Equal opportunity
- Harmony is an equal opportunity employer.
- We celebrate the diverse backgrounds, perspectives, and experiences that make our team stronger.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other characteristic protected by applicable federal, state, or local law.
Apply directly at Harmony United Psychiatric Care →Create a free account for alerts like thisView Harmony United Psychiatric Care immigration profile
This listing is sourced directly from Harmony United Psychiatric Care's careers page and normalized into a canonical job model.