Assort Health
Director of Customer Marketing & Community
San Francisco · Director
Sponsorship not specifiedDetected 86 days ago
Product StrategyGrowth MarketingCustomer SuccessResearchLeadershipCommunication
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
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Files H-1B transfers
7 transfer filings in the last year, covering 7 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
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About the role
- Our customers' success is our greatest competitive advantage.
- Customer growth strategy → Scalable growth engine.
- Initiate and scale Assort's peer communities, Customer Advisory Board, and other engagement programs.
Responsibilities
- Build the operating system behind how we turn customer advocates into a durable growth engine.
- Identify champions, cultivate executive relationships, coordinate reference requests across Sales and Marketing, and develop scalable programs that directly contribute to pipeline growth.
- Partner with cross-functional teams to recruit participants, design exceptional experiences, strengthen customer relationships, and facilitate meaningful conversations that support both customer advocacy and Product Marketing's understanding of customer needs.
- Build and scale Assort's customer advocacy and reference program across Sales, analysts (KLAS, Gartner), media, etc.
- Partner closely with Growth Marketing, Events & Field Marketing, Product Marketing, Brand & Communications, and Design so customer advocacy is built into every experience, not bolted on.
- Design workflows that use AI to streamline research, customer interviews, content development, program management, and advocacy operations, enabling exceptional quality, faster execution, and greater scale.
- Experience building programs from zero to repeatable operating systems. Comfortable creating strategy, defining processes, and scaling initiatives like customer advisory boards, executive communities, advocacy programs, speaker bureaus, or reference programs.
- Excellent written and verbal communication skills, with the ability to develop compelling customer narratives, write strategic briefs, interview executives, and collaborate with creative partners to produce exceptional customer stories.
- Ability to recognize meaningful customer trends and collaborate with Product Marketing to ensure customer feedback and advocacy programs inform broader go-to-market and product strategy.
Requirements
- Ability to influence without authority.
Nice to have
- 7-10 years in customer marketing, customer advocacy, customer success, community, field marketing, product marketing, or a related B2B discipline.
Compensation
- When SENTA converts 64% of referrals into appointments without adding headcount, Michigan Orthopedic Surgeons captures $2.3M in new revenue, or Annapolis Internal Medicine books 61% of annual flu shots through AI outreach alone, those are m
Benefits
- 💸 Competitive Compensation - Including salary and employee stock options so you share in our success.
- 📚 Lifelong Learning - Annual budget for professional development, plus training opportunities to help you grow.
- 💻 Office Setup Stipend - We'll outfit your in-office workspace so comfy as it's productive.
- 🩺 Top-Tier Health Coverage - Medical, dental, and vision insurance, because your health comes first.
- 🏖 Flexible PTO - We trust you to take the time you need to recharge and come back ready to crush it.
- 💪 Fitness Stipend - Your wellness matters.
- We reimburse monthly membership costs to support your health.
- 🚆 Commuter Benefits - We cover eligible transportation costs to make your trip to work easier.
- 👵 401(k) - Build your retirement savings.
- Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients.
- If you want to make healthcare accessible for everyone, we'd love to hear from you!
- Healthcare, healthtech, or another complex enterprise software environment preferred.
- Experience building trusted relationships with both senior healthcare executives and day-to-day operators through advisory boards, executive programs, customer interviews, on-site visits, and other strategic engagements.
Company info
- WHAT WE'RE LOOKING FOR: - 7-10 years in customer marketing, customer advocacy, customer success, community, field marketing, product marketing, or a related B2B discipline.
- HOW WE WORK & WHAT WE VALUE Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients.
- They're evidence that what we are building works, and the stories that help us earn the trust of future customers.
- Build a pipeline of customers ready to speak at flagship events (Ascend, ViVE, HIMSS, specialty conferences), on webinars, and with press.
- Design the operating system, matching logic, and request workflows that make customer references scalable, thoughtful, and exceptional for both our customers and internal teams.
- Write clear briefs that help creative partners produce exceptional work, communicate the impact of customer programs through reporting and executive updates, and develop internal communications that help every Assortie better understand, celebrate, and advocate for our customers.
- Our company values guide how we work-they are present in how we show up, make decisions and work together to move our mission forward.
- Our team is growing and we are looking for motivated, hardworking, and passionate talent.
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This listing is sourced directly from Assort Health's careers page and normalized into a canonical job model.