Case Status

Case Status

Customer Success Manager

Charleston, SC, United States

Sponsorship not specifiedDetected 43 days ago
Project ManagementCRMAccount ManagementCompensationCustomer SuccessCadenceCommunicationMentoringOrganizational Skills

About the role

  • If you've ever felt like your approach to customer success sets you apart and want to join a team of like-minded, fun-loving, ambitious professionals, let's talk!
  • Candidates located outside of the Charleston area need not apply.
  • Why Case Status: We're one of the fastest-growing, venture-backed tech startups based out of beautiful Charleston, SC., most recently ranking #50 on the Inc.

Responsibilities

  • Develop and manage success plans that align customer goals with company objectives, ensuring measurable outcomes.
  • Partner with Implementation Managers to deliver a seamless handoff from onboarding to long-term success.
  • Ensure consistent use of internal systems (CRM, project management, analytics tools, etc.) to maintain operational excellence.
  • Instead, you'll be focused on building lasting relationships, enabling adoption, and serving as a trusted advisor.

Requirements

  • 5+ years as a Customer Success Manager at a high-growth SaaS company, or 8+ years in customer-facing roles with direct client engagement.
  • Strong analytical skills with the ability to diagnose customer challenges and recommend prescriptive solutions.
  • A track record of improving customer retention, adoption, engagement, and satisfaction (NPS).
  • We want to help every client have a 5 star experience with their attorney.
  • Exceptional communication skills (written, verbal, and virtual), with a polished and professional presence.
  • A self-starter mindset-motivated, proactive, and able to work independently while collaborating as part of a team.
  • Excellent organizational skills with proven ability to follow through, prioritize, and drive customer outcomes.
  • A genuine passion for creating exceptional customer experiences.
  • This role is required to be onsite at our office in Daniel Island, South Carolina. Candidates located outside of the Charleston area need not apply.
  • Why Case Status:
  • We're one of the fastest-growing, venture-backed tech startups based out of beautiful Charleston, SC., most recently ranking #50 on the Inc. 5000 list of fastest growing software companies. With a total market opportunity of almost $5B, we've been making big waves in the legal industry by enabling our customers to provide their clients real-time case status communications, proprietary progress tracking, smart scheduling, custom legal NPS system and more. We are completely transforming how law firms interact with their clients through a combination of cutting-edge software, AI technology, innovative solutions and a bunch of really "rad" people.
  • What do we mean by "rad"? You must not be from the 80s! Here's what it means to be RAD at Case Status:
  • Radically Disruptive - We make a point to go above and beyond in everything we do. Through creativity, diligence and clear expectations, we proactively challenge the status quo, embrace failure, and adapt when necessary for the greater good of the mission.

Benefits

  • We firmly believe that investing in our employees' well-being and empowering them through a competitive total rewards philosophy is the only way to go.
  • Some of our perks include:
  • Unlimited Paid Time Off (with manager approval and after a short period of employment)
  • Leading Medical, Dental and Vision Plans with HSA options and 24/7 EAP
  • Monthly reimbursement allowance for health and wellness purchases
  • Incentives for ownership in Case Status through its stock option plan (subject to board approval)
  • We are curious in our approach, humble in our execution, and confident in our vision.
  • We're not just on a mission to transform the legal industry (or bring the word "rad" back to the mainstream, that's just a bonus).

Company info

  • Proactively connect with customers on a regular cadence to drive engagement, assess product use, gather feedback, and identify opportunities for improvement.
  • Provide strategic coaching so customers can confidently use Case Status to deliver exceptional experiences to their own clients.
  • We're looking for a high-energy Customer Success Manager (CSM) to be the champion of our Enterprise Customers post-implementation.
  • As the frontline partner, you'll engage deeply with customers, help them realize the full value of our platform, and drive long-term adoption and success.
  • At Case Status, we're proud that 80% of our clients' end users adopt our product -and we're not slowing down.
  • With new features, advanced analytics, certification programs, and real-time translation engines rolling out rapidly, we need a CSM who thrives on making customers successful in a fast-moving SaaS environment.
  • You'll collaborate with cross-functional teammates-including Implementation, Support, Account Management, and Product-so that customers' voices are heard, roadblocks are removed, and their outcomes are maximized.
  • Actively Curious - Making an impact on our customers and their clients' matters deeply to us.
  • When we are faced with challenges, we desire to delight our customers at every chance.
Apply directly at Case Status →Create a free account for alerts like thisView Case Status immigration profile

This listing is sourced directly from Case Status's careers page and normalized into a canonical job model.