Podium
AI Customer Success Manager - SMB
Lehi, Utah
Sponsorship not specifiedDetected 21 days ago
LLMsAgentic AICRMCustomer SuccessCustomer SupportCommunicationProblem Solving
About the role
- In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year.
- Podium has been recognized as the Best AI Implementation by Inc.
- Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact.
Responsibilities
- Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of podium products
- Develop a deep understanding of each customer's business objectives and industry challenges. Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage
- Build with world-class talent
- Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.
- Podium is building what we believe will be the most impactful AI employee ecosystem for local business.
- Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.
- You will develop strategies that increase engagement and delight customers while mitigating churn.
- You will ensure customer satisfaction, manage product adoption, and effectively accelerate value for our customers.
Requirements
- 1+ years in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry
- Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts.
- Collaborative team player with the ability to work cross-functionally to achieve common objectives.
- Experience with customer success platforms and tools.
- Knowledge of online reputation management and customer feedback processes.
Compensation
- Bi-annual swag drops with cool Podium gear and apparel
Benefits
- Life insurance, long and short-term disability coverage
- Paid maternity and paternity leave
- Fertility Benefits
- Generous vacation time, plus three 4-day summer holiday weekends
- Excellent medical, dental, and vision benefits
- A stellar HQ (Utah) gym with local professional coaches and classes offered
- As an AI Customer Success Manager (SMB), you will own the success and health for a segment of Podium's small business customers.
Company info
- Serve as the primary post-sales point of contact for a variety of small business customers
- Help customers achieve maximum value from products and achieve business objectives
- Proactively engage with customers during the renewal process to secure renewals and drive customer retention.
- Develop strong relationships with customers and become a trusted advisor. Act as a customer advocate within the company, relaying feedback to the product and engineering teams to drive continuous improvement.
- At Podium, we bring AI Employees to local businesses that turn every conversation into revenue.
- During this time, we've deployed 10,000 AI employees to empower real business outcomes for our customers.
Equal opportunity
- equal opportunity employer.
This listing is sourced directly from Podium's careers page and normalized into a canonical job model.