THE UNIVERSITY OF ARIZONA GLOBAL CAMPUS
Student Success Team Lead
Campus Austin · Staff+
No sponsorship$72k-$82kDetected 47 days ago
Customer SupportLeadershipCommunicationMentoring
About the role
- If you're a strong leader with experience in coaching and a passion for using data to achieve results, we'd love to hear from you!
- Remote work is available on Monday and Friday, but in-office presence on the designated days is necessary for the performance of this role.
- You're excited about this opportunity because you will...
Responsibilities
- Reporting to the Success Manager, the Team Lead will focus on developing their team, ensuring they build meaningful relationships with students while meeting key performance goals like retention and engagement.
- This role requires in-office attendance three days per week (Tuesday-Thursday) as an essential function to support student engagement, coaching, and team collaboration.
- Support coaches in addressing challenges and improving outcomes
- Monitor and support your team's daily activities, including calls, emails, and texts, to ensure effective and timely student engagement
- Manage a small caseload of students to stay connected with the coaching experience and provide direct support
- Partner with leadership and other stakeholders to align on updates, initiatives, and organizational priorities
- Act as a resource for your team, stepping in to manage escalated student concerns when needed
- Use data insights to identify areas for growth, implement new initiatives, and continuously improve the student success program
- However, we can support H-1B transfers and are able to sponsor TN visas for eligible Canadian and Mexican citizens.
Requirements
- You have a data-driven mindset with experience using metrics to track performance and guide decisions
- You have a passion for coaching, mentoring, and helping others succeed
Nice to have
- What you'll get:
- Tuesday-Thursday in-office)
- Candidates must already be authorized to work in the U.S. without requiring new H-1B sponsorship.
Skills
- Conduct call monitoring to provide feedback and help coaches improve their outreach and coaching skills
Compensation
- A compensation package that includes a base salary ($72,000 - $82,000) + equity grant
Benefits
- A compensation package that includes a base salary ($72,000 - $82,000) + equity grant
- Medical, dental, and vision insurance
- Fertility benefits via Carrot
- Flexible Time Away + paid holidays
- Opportunity to make an impact - you'll be an integral player in bringing our vision to life
Company info
- We are seeking a Student Success Team Lead to guide a team of success coaches and improve student outcomes through effective coaching and data-driven strategies.
- Unfortunately, we are unable to offer new H-1B visa sponsorship for this position.
- At Campus, we've built a two-year, accredited college where students learn from top professors at universities like Princeton, Stanford, and Howard, in live, online classes.
Visa & Work Authorization
- Unfortunately, we are unable to offer new H-1B visa sponsorship for this position.
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