Freshworks
Senior Director, Sales – North America Verticals
San Mateo, CA, United States · Director
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odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
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DOL prevailing wage, 2026-27 wage year · Sales Managers (11-2022) · San Francisco-Oakland-Fremont, CA. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
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About the role
- Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives.
- Software is a choice that can make or break a business.
- Business software has become a blocker instead of ways to get work done.
Responsibilities
- Lead Freshworks' North America vertical sales organization, with responsibility for teams focused on Manufacturing, SLED, and Federal/Government markets.
- Lead, coach, and develop the sales leaders responsible for each vertical, establishing a high bar for performance, accountability, talent development, and execution.
- Develop and execute a comprehensive vertical sales strategy aligned with Freshworks' broader North America and enterprise growth objectives.
- Own revenue performance across the verticals organization, including pipeline generation, forecasting, deal execution, productivity, and attainment.
- Build a scalable operating model across the three vertical teams while recognizing the distinct customer, regulatory, procurement, and go-to-market requirements of each market.
- Drive Freshworks' continued expansion into larger, more complex enterprise SaaS opportunities and help teams navigate sophisticated, multi-stakeholder sales cycles.
- Recruit, retain, and develop exceptional sales leadership and sales talent as the vertical organization scales.
- Partner closely with Marketing, Solution Engineering, Customer Success, Professional Services, Channels & Alliances, Revenue Operations, Finance, Product, and other functions to develop integrated vertical go-to-market strategies.
- Build strong relationships with channel, technology, and ecosystem partners that can accelerate Freshworks' presence within strategic vertical markets.
- Demonstrated success building, scaling, and leading high-performing enterprise sales organizations through multiple layers of leadership.
Nice to have
- Experience within Manufacturing or other complex enterprise vertical markets is strongly preferred.
Compensation
- $288k-$356k
Benefits
- Establish strong inspection and forecasting discipline across the organization, providing clear visibility into pipeline health, risks, opportunities, and business performance.
Company info
- If this sounds like a journey you want to be part of, we'd love to meet you.
- At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities.
- Bring market intelligence back into Freshworks, helping Product and GTM leadership understand the evolving needs of Manufacturing, SLED, and Federal/Government customers.
- Strong executive presence with the ability to engage credibly with C-suite customers, senior government and public-sector stakeholders, internal executives, partners, and other senior decision-makers.
Visa & Work Authorization
- Serve as an executive sponsor on strategic opportunities, helping teams engage senior customer stakeholders, overcome obstacles, and successfully close transformational deals
This listing is sourced directly from Freshworks's careers page and normalized into a canonical job model.