Freshworks
Creative Director
San Mateo, CA, United States · Director
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odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
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DOL prevailing wage, 2026-27 wage year · Art Directors (27-1011) · San Francisco-Oakland-Fremont, CA. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
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About the role
- Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives.
- Software is a choice that can make or break a business.
- Business software has become a blocker instead of ways to get work done.
Responsibilities
- Own and operate Freshworks' internal creative studio as a center of excellence, serving brand, demand generation, product marketing, sales, and regional teams
- Lead creative development across deliverables - campaigns, digital and social assets, presentations, event materials, video, motion graphics, and sales collateral
- Build scalable creative operations: intake workflows, briefing processes, project management systems, and quality review frameworks that allow the studio to run with agency-level discipline
- Partner closely with teams across marketing to ensure creative work brings the Freshworks narrative to life with precision and impact
- Drive adoption of AI-assisted design tools to accelerate production, expand creative capacity, and enable rapid iteration without sacrificing craft
- Establish and maintain a design system and asset library that empowers internal teams to produce on-brand work independently
- Build, lead, and grow a team of designers, art directors, motion artists, and creative producers
- A strong portfolio demonstrating brand-building work across digital, campaign, and product marketing contexts
- Deep understanding of visual design, art direction, motion, and how great creative drives business outcomes
- Proven ability to build and scale an in-house creative function, including operations, process, and team structure
Requirements
- 10+ years of experience in creative direction, brand design, or in-house studio leadership, with at least 3 years managing multidisciplinary creative teams
Compensation
- The annual base salary range for this position is $215,000 - $265,000 Base Salary.
Benefits
- Ability to balance creative vision with operational rigor - knowing when to push the work and when to ship it
- At Freshworks, you'll find inclusive teams, flexible thinking, and opportunities to grow your career - while making work better for millions.
- Bonus/equity may be available.
Company info
- If this sounds like a journey you want to be part of, we'd love to meet you.
- At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities.
Equal opportunity
- We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
This listing is sourced directly from Freshworks's careers page and normalized into a canonical job model.