NikoHealth

Solutions Engineer, Integrations

Remote (United States)

Sponsorship not specifiedDetected 20 days ago

DatadogOpenAPIProject ManagementJiraCustomer SupportZendeskIntercomCommunication

About the role

NikoHealth is a rapidly growing SaaS company transforming how Durable Medical Equipment (DME) and Home Medical Equipment (HME) providers operate.
Excellent organizational and project management abilities-able to self-prioritize in a fast-paced startup environment.

Own the end-to-end customer experience for integrations post-implementation-from troubleshooting to resolution to proactive communication.
Build and maintain a comprehensive ecosystem map of all third-party integrations, tracking vendor contacts, licensing requirements, sandbox availability, and costs.
Develop and manage vendor relationships, acting as NikoHealth's primary point of contact for integration partners.
Collaborate closely with the Engineering and Release Engineering teams to resolve complex integration issues.
Create and maintain integration documentation, runbooks, and support processes to enable the broader support team.
Background in vendor or partner relationship management.
We're seeking an Integration Support Engineer to own the post-implementation customer experience for all native integrations and vendor partnerships.
This role sits on the Customer Support team and serves as the escalation point for integration-related issues-serving as the bridge between our customers, third-party vendors, and internal engineering team.

Familiarity with API connections, infrastructure mapping, and reading API documentation (e.g., Swagger/OpenAPI).
Support API-related customer issues post-implementation, triaging errors and coordinating with Engineering when developer intervention is required.
Bachelor's degree or equivalent practical experience (relevant hands-on integration/support experience and certifications are valued over a specific field of study).
Experience with monitoring and observability tools (Datadog or similar).
Proficiency with JIRA or similar project management and ticketing systems.

If you're a technically curious problem-solver with strong people skills and an entrepreneurial drive to build processes from the ground up, we'd love to hear from you!
What You'll Bring 4-6 years of experience in a customer-facing technical support, solutions, or integrations role, with at least 2 years at a SaaS or healthcare technology company.

Train customers on integration touchpoints within the NikoHealth UI-helping them understand how third-party tools interact with our platform.
Attend product meetings to surface integration needs, bugs, and enhancement requests on behalf of customers.
Identify workflow solutions by leveraging knowledge of how other customers use similar integrations-proactively recommending best practices to CSMs and customers.
Strong customer-facing communication skills-comfortable hopping on calls, walking customers through complex workflows, and translating technical concepts into simple terms.

This listing is sourced directly from NikoHealth's careers page and normalized into a canonical job model.