Worldpay
Head of Problem Management and Continuous Improvement (Sr. Director - Information Security)
Cincinnati, Hamilton County · Director
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About the role
- This position is not eligible for visa sponsorship, now or in the future.
- This position is hybrid 3 days per week in the in the following office locations: Cincinnati, OH or Atlanta, GA
- Make your mark at one of the biggest names in payments.
Responsibilities
- Partner with leaders across the organization to embed problem-solving disciplines, establish performance expectations, and drive adoption of continuous improvement practices.
- Win as one team: We value personal connections - moving forward together with clarity. We build inclusive and global teams - embracing different perspectives and ideas. It's always 'we,' never 'me.' We're determined to succeed together.
Requirements
- Candidates must be a US Citizen or a valid Green Card Holder.
Nice to have
- Ensure lessons learned from incidents, operational disruptions, audit findings, and performance gaps are translated into actionable improvement plans with clear ownership, timelines, and measurable outcomes.
- Analyze incident trends, operational metrics, stakeholder feedback, and emerging risks to identify patterns, anticipate issues, and recommend targeted improvement opportunities.
- 5-7+ years of managerial experience, leading a team within technical IT security, such as security operations analytics, or engineering.
- Systems thinker who can identify interconnected operational issues
Skills
- Strong change management and organizational influence skills
Company info
- Our inclusive and global teams win together every day.
- We're proud to have the best minds in the industry, who you can learn from as you grow your career.
- The people, the energy, the connections - it's unmatched.
- Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
- What makes a Globalpayer?
- Globalpayers think like a client, act like an owner and win as one team.
- We're curious and innovative - always finding better ways to deliver impact.
- We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.
- Does this sound like you?
- Then you sound like a Globalpayer.
- Apply now to take your career global.
- EEOC Statement
- Worldpay is an equal opportunity employer.
- We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.
Visa & Work Authorization
- This position is not eligible for visa sponsorship, now or in the future.
This listing is sourced directly from Worldpay's careers page and normalized into a canonical job model.