Fiserv
Customer Service Associate - (Spanish Bilingual)
Marietta, Georgia · Contract
Work authorization requiredDetected 1 day ago
Customer SupportResearchCommunication
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odds of building a lasting career here
36Risky
Cap-exempt (no lottery)0
Sponsors this role75
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- As a Customer Service Associate, you will support banking and merchant customers by handling inbound calls, answering questions, and researching and resolving Bill Pay-related issues with accuracy and care.
- You will work closely with customers, teammates, and leaders to deliver a consistent service experience that builds trust, strengthens client relationships, and supports day-to-day service operations.
Responsibilities
- Answer inbound customer calls and provide support for Bill Pay-related questions, service requests, and issue resolution
- Document customer interactions, account activity, and resolutions accurately in the appropriate systems
- Partner with teammates, supervisors, and support teams to address escalated or unresolved issues and improve service outcomes
- One year of experience in customer service, call center support, banking support, merchant support, or a related service environment
- Ability to communicate effectively by phone, document interactions accurately, and resolve customer issues with professionalism and attention to detail
Requirements
- Experience using web-based tools, computer systems, and multiple applications to research issues and complete customer requests
Nice to have
- Experience supporting online bill pay, banking services, or payment-related products
- Experience in a high-volume inbound call center environment
- Pay starts at $22/hour (may be higher based on experience), plus shift differential for eligible shifts.
- Shift differential pay for eligible evening and weekend hours
- You will work an assigned schedule that will be determined at the time of offer.
- This role requires use of a computer and audio equipment.
Compensation
- Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Benefits
- No-cost mental health support through Employee Assistance Programs.
- Medical, dental, vision, life, and disability insurance options available from day one.
- Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
- Tuition assistance and reimbursement program.
- Paid parental and military leave.
- High school diploma or equivalent or an equivalent combination of education, related experience and/or military experience
Company info
- Communicate clearly and professionally with customers while using active listening to understand needs and confirm next steps
- Ability to utilize bilingual English and Spanish language skills to assist customers, address inquiries, and deliver a positive customer experience across multiple communication channels.
Equal opportunity
- Fiserv is proud to be an Equal Opportunity Employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
- If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com.
- Please note our AskHR representatives do not have visibility to your application status.
Visa & Work Authorization
- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role.
- Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
This listing is sourced directly from Fiserv's careers page and normalized into a canonical job model.