Human Interest

Customer Success Support Associate I

Lindon, Utah · Full-time

Sponsorship not specifiedDetected 2 days ago

ComplianceAccount ManagementCustomer SuccessCustomer SupportCommunicationCollaborationOrganizational Skills

About the role

On a daily basis, you demonstrate your passion for helping customers maximize our retirement savings platform.
You love to solve problems and are energized by challenges and the reward that comes with solving them.
Identify the root of customer needs in order to resolve inquiries completely in just one touchpoint

Manage a steady volume of inbound customer inquiries, primarily through phone, live chat, and email conversations
Support other areas of the organization when needed
Manage performance to company's set standards and adhere to a workforce management schedule

Ability to communicate with confidence, professionalism, and empathy over the phone, live chat, and through email
Demonstrated ability to remain highly productive and organized in an elevated-noise, open-office environment

1+ years of experience in a customer facing role - i.e. customer support or account management/call center experience, preferred but not required, or commensurate college experience

Strong organizational skills; you are able to juggle multiple tasks with varying deadlines and stakeholders

At Human Interest, there are a number of factors that are used to determine the appropriate pay range for each position.
We take into account the cost of labor for each position in various markets across the U.S. The base salary for this position spans $18.00 - $20.00 per hour and represents the minimum in our lowest geographic region to a maximum in our highest geographic region.
The salary we offer to a new employee within this range is based on their location within the U.S., their relevant job-related skills, and experience.
At Human Interest, base salary is one component of the overall total rewards package.
Depending on the position, additional compensation components such as bonuses, commissions, and equity may be offered.
In compliance with applicable laws, we do not inquire about salary history, or about criminal history prior to a conditional offer of employment.
Compensation - At Human Interest, there are a number of factors that are used to determine the appropriate pay range for each position.

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits.
Too often, it's because they are employed by a company that doesn't offer a retirement plan.
Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.
We're a high-growth fintech company changing the retirement industry.
At Human Interest, base salary is one component of the overall total rewards package.
Depending on the position, additional compensation components such as bonuses, commissions, and equity may be offered.
Customer Support Associates benefit from a developed and defined Customer Success career ladder which includes opportunities to grow into other roles within the organization.

We're all about creating amazing experiences for our customers.
We put their needs first and go the extra mile to make them smile.
Passion for serving customers
You remain composed in high-stress situations and convey empathy for our customers
We are backed by a number of investors.
The salary we offer to a new employee within this range is based on their location within the U.S., their relevant job-related skills, and experience.

This listing is sourced directly from Human Interest's careers page and normalized into a canonical job model.