Saviynt

Senior Platform Support Engineer

Atlanta · Senior

Sponsorship not specified$110k-$140kDetected 106 days ago

PythonJavaBashMySQLElasticsearchAWSAzureCloud PlatformsKubernetesGrafanaSite Reliability EngineeringDNSVPNCommunicationProblem Solving

About the role

This is an opportunity for someone who enjoys operational challenges and problem-solving in a dynamic cloud environment and wants to see their work through to completion.
A reasonable estimate of the current range is $110,000 to $140,000 annually.

Senior Platform Support Engineer
Platform Support Engineer in our SRE Operations team, you will be a key player in ensuring the 24x7x365 smooth operation of Saviynt's Enterprise Identity Cloud.
This role focuses on maintaining the stability, performance, and reliability of our platform with a strong emphasis on application layer support and operational ownership.
You will be working closely with other operations team members, development, and engineering to resolve issues, implement improvements, and provide exceptional support.
Manage the full lifecycle of alerts, incidents, and service requests reported through FreshService, ensuring timely and accurate logging, prioritization, resolution, and escalation.
Develop, implement, and maintain operational procedures, runbooks, and knowledge base articles to standardize incident resolution and service request fulfillment.
Drive continuous improvement initiatives to optimize operational efficiency, reduce incident rates, and improve service request turnaround times via engineering automation to reduce toil and waste.
Collaborate with backend engineering and development teams to troubleshoot complex issues, identify root causes, and implement preventative measures.
Maintain operational documentation, including system diagrams, contact lists, and escalation paths.

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
Minimum of 5 years of experience in IT/Cloud operations and application support (specifically Java apps), with knowledge of cloud infrastructure (AWS and Azure).
Strong experience with application support (Java, Grails, Hibernate) and performance analysis in a production environment, able to pinpoint a performance degradation through analysis.
Strong understanding of cloud computing concepts, architectures, and services on both AWS and Azure platforms including Gov cloud requirements.
Working knowledge of containerization and orchestration technologies, specifically Kubernetes.
Experience managing and troubleshooting network connectivity, including VPNs and connections to external networks.
Familiarity with monitoring tools and practices, with experience in setting up and responding to alerts.
Hands-on experience with log management and analysis tools, preferably Elastic Search.
Working knowledge of database systems, preferably MySQL, including L2 troubleshooting and performance monitoring.
Experience with ITSM (IT Service Management) systems, preferably FreshService, including incident, problem, and service request management processes.
End-to-end technical accountability and operational ownership.
Willingness to work in a 24/7 operating model (including Night Shift).
Excellent problem-solving, analytical, and troubleshooting skills with a data-driven approach.

Experience with Grafana systems and dashboards is a plus.
Experience with automation tools and scripting languages (e.g., Python, Bash) is a plus.

This listing is sourced directly from Saviynt's careers page and normalized into a canonical job model.