Meow Wolf

Meow Wolf

IT Helpdesk Engineer

California - Exhibition · Full-time

No sponsorshipDetected 12 days ago
Customer SupportDNSFirewallResearchCommunicationOSHACompTIA

About the role

  • Troubleshoot hardware, software, and network issues

Responsibilities

  • Provide day-to-day technical support
  • document actions and resolutions.
  • Configure, deploy, and maintain macOS/Windows laptops/desktops, printers, and peripherals.
  • Perform preventative maintenance
  • maintain desktop applications.
  • Implement virus protection, detection, and remediation.
  • Deliver basic training to end users on hardware/software use and best practices.
  • Coordinate with hardware/software vendors for escalated support.
  • Create and maintain documentation (installation, maintenance, troubleshooting, licensing, configuration, connectivity).
  • Provides hands-on technical support for Meow Wolf's users and systems.

Requirements

  • 3+ years of professional IT experience with at least Level 2 proficiency.
  • Proficiency with Windows and macOS desktop operating systems.
  • Proficiency with Google Workspace and Microsoft 365 administration.
  • Strong knowledge of computer hardware/software testing and troubleshooting.
  • Experience with backup solutions, managed antivirus, copiers, SaaS apps, MDM, and technical documentation.
  • Experience with Ethernet cabling (pulling, terminating, managing).
  • Associate's or Bachelor's degree in a technical field (or equivalent experience).
  • Required Qualifications
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Compensation

  • The hourly rate for this position is $35.25/hr.
  • Meow Wolf's hourly rate scales set the expected pay for this position as determined by position grade.

Benefits

  • The choices we make concerning our benefits during enrollment periods are among the most important we select for ourselves and our families.
  • As part of the total compensation package for full-time employees, Meow Wolf offers a comprehensive benefits package that includes various options to meet individual healthcare and financial needs along with many perks.
  • Medical Insurance options: PPO & HDHP*
  • Dental and Vision Insurance*
  • HSA, HRA, and FSA options*
  • 401k Retirement Plan
  • Company paid Life Insurance Policy and Disability Coverage(s)*
  • Voluntary Critical Illness and Life Insurance Policies*
  • Paid Parental Leave for 12 weeks

Company info

  • We are all outsiders at heart, and we create space for everyone to feel like they belong.
  • We are "kind punks" - supportive to each other and standing up for what we believe in.
  • The employee will comply with company and OSHA standard workplace safety protocols.

Visa & Work Authorization

  • Applicants must be currently authorized to work in the United States on a full-time basis.
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This listing is sourced directly from Meow Wolf's careers page and normalized into a canonical job model.