National Trench Safety, Inc

Service Desk Analyst

Aldine, Houston · Full-time

Sponsorship not specifiedDetected 20 hours ago
Customer SupportSystems EngineeringCommunicationProblem SolvingOrganizational Skills

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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • The Service Desk Analyst will provide technical support and play a key role in maintaining our in-house technology infrastructure, spanning computer systems, mobile devices, and peripherals.
  • This role demands a meticulous troubleshooter who can swiftly resolve issues, optimize system performance, and deliver high-quality end-user training and support.

Responsibilities

  • Manage queries via email, in-person, or with a ticketing system, and work closely with IT peers to ensure setups within process/infrastructure configuration
  • Serve as the first point of contact for software and hardware support
  • Leverage your expertise to escalate complex incidents to a higher level of technical support as needed.
  • Develop and implement robust procedures for incident and request resolutions, thereby improving our IT service management processes.
  • Create and update technical documentation to enrich our knowledge base.
  • Help maintain, monitor, and upgrade computer systems and a network in combination with peer IT Systems Engineer
  • Maintain records/logs of repairs and fixes and maintenance schedule
  • Windows Terminal Server end-user support and printer technologies

Requirements

  • Minimum (2) two years of experience working in an IT Help Desk or Service Desk role
  • Solid experience with Microsoft platforms and ticketing solutions
  • Experience with troubleshooting and escalation of incidents including documentation, diagnosing and following resolution steps

Nice to have

  • Associate degree in information technology preferred

Benefits

  • Excellent medical, dental, and vision plans
  • 401(k) retirement plan with company match and immediate vesting
  • Team Ownership Program (TOP) grants an annual stock award to every active full-time employee.
  • Flexible spending and health savings accounts

Company info

  • At National Trench Safety we specialize in the rental and sale of excavation safety products.
  • NTS is proud of our reputation for supplying the highest quality trench, safety equipment, and rental fleet while providing an unparalleled level of service.
  • We equip job sites with everything from a barricade to complete site-specific trench shoring plan as well as the equipment required to execute the plan.
  • About our Team: At National Trench Safety (NTS), our team of employees is our most valuable asset and one of our customers' greatest resources.
  • NTS was built around a team of experienced industry professionals, and as NTS continues to grow we continue to attract talented individuals.
  • The NTS team contains some of the industry's most respected and recognized trench safety veterans.
  • NTS is a customer service-focused organization, which can be reflected in the company's culture and commitment to its customers.
  • NTS is an equal opportunity employer M/F/D/V.
  • Qualified candidates will receive consideration for employment regardless of race, color, religion, sex, nation origin, sexual orientation, gender identity, disability, or protected veteran status.
  • At National Trench Safety (NTS), our team of employees is our most valuable asset and one of our customers' greatest resources.
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